Product Manager-Tech, Subscriptions, Ring Subscriptions

About the role

We are looking for a Product Manager-Tech to own operational excellence and quality for Ring's subscriptions business. In this role, you will work at the intersection of product, engineering, operations, and customer service to identify friction points in the subscriber journey, diagnose root causes through data analysis, and drive product fixes that eliminate them.

Responsibilities

• Own the operational health of the subscriptions experience end-to-end, including billing reliability, plan management, and payment processing
• Partner closely with Customer Service to analyze support contacts, identify recurring pain points, and translate them into prioritized product improvements
• Build and maintain analyses and reporting that connect subscriber experience metrics (contact rate, churn drivers, billing errors) to business outcomes
• Drive root-cause analysis on billing, payment, and subscription lifecycle issues, and work with engineering to implement durable fixes
• Develop and implement processes that proactively detect and prevent subscriber-facing errors and quality degradations before they reach customers
• Deliver regular reporting and insights on subscriptions business performance, connecting operational metrics with financial drivers to inform strategic decisions
• Work with cross-functional partners (engineering, CS, finance, marketing) to deliver projects and launches that improve subscriber retention and satisfaction
• Identify opportunities to automate and streamline operational workflows using AI and other tools

Qualifications

• Bachelor's degree
• Experience working across functional teams and senior stakeholders
• 2+ years of experience owning/driving roadmap, definition, and tradeoff decisions for a technical product
• Experience in data analysis, root-cause investigation, or quantitative research
• Demonstrated experience using LLMs and AI tools for data analysis, process improvement, strategy definition, or prototyping

Preferred Qualifications

• Knowledge of agile product development and life-cycle management process
• Bachelor's degree in information systems, computer science, data science, engineering, business administration, finance, economics, or a related field
• Experience with subscriptions, recurring-revenue, or consumer services businesses
• Experience working with billing platforms, payment systems, or subscription lifecycle management
• Familiarity with operational metrics, service health monitoring, or reliability engineering concepts