Principal Product Manager - Customer Experience and AI

The Partner Company is seeking a Principal Product Manager specializing in Customer Experience and AI. This role is based in the United States and involves shaping an AI-native, mobile-first SaaS experience.

About the Role

This is a high-impact product leadership opportunity focused on driving strategic growth initiatives, improving customer outcomes, retention, and business performance. The role requires a deep understanding of customer needs and the ability to leverage AI to enhance product development and experimentation.

Responsibilities

• Own the strategy and execution of key growth initiatives, focusing on measurable customer outcomes and product value.
• Develop and champion clear perspectives on how product experiences can demonstrate meaningful value to customers through research, behavioral insights, and experimentation.
• Lead cross-functional groups of engineers and designers toward actionable, research-backed, and ROI-focused product outcomes.
• Define product hypotheses, use AI-enabled tools to test and refine ideas, and accelerate the product development lifecycle through rapid experimentation.
• Navigate complex and ambiguous problem spaces, clarify requirements, and align stakeholders across multiple product squads and organizational functions.
• Mentor other product managers and help strengthen capabilities in product discovery, strategic thinking, decision-making, and execution.
• Advocate for customer needs throughout product discovery and development, particularly for small business owners and other users seeking practical growth solutions.
• Help establish stronger product standards and ways of working across the broader product organization.

Requirements

• 8+ years of Product Management experience, with substantial experience building and scaling SaaS products.
• Proven track record of improving growth and retention metrics and translating customer needs into measurable product outcomes.
• Strong strategic thinking and the confidence to develop, articulate, and defend a product vision with senior and executive stakeholders.
• Demonstrated ability to operate as a high-impact individual contributor and lead cross-functional teams through influence rather than formal authority.
• Active experience experimenting with AI tools and applying AI to improve product discovery, experimentation, decision-making, or the broader product development lifecycle.
• Strong customer empathy and the ability to translate research and behavioral data into compelling product experiences.
• Excellent communication, collaboration, and stakeholder-management skills, with the ability to navigate ambiguity and competing priorities.
• Proven mentoring and coaching capabilities, including experience helping other product managers improve their craft.
• Able to thrive in fast-paced environments while balancing product quality, customer experience, and delivery speed.
• Experience in the SMB space, early-stage startups, internal startup environments, or subscription products is a plus.
• Experience mentoring senior PMs or establishing organizational product standards is also advantageous.

Benefits

• Full-time opportunity with a remote work arrangement.
• Competitive compensation aligned with experience, education, and work location.
• Potential eligibility for additional bonus or target-based compensation depending on the role and package.
• Health and welfare benefits supporting employee well-being.
• Generous paid time off and a competitive overall benefits package.
• Strong emphasis on flexibility, collaboration, professional development, and career growth.
• Opportunities to take on stretch assignments, expand business knowledge, and pursue coaching and learning opportunities.
• Inclusive culture focused on valuing different perspectives and strengthening collaboration.
• Opportunity to work alongside experienced product, engineering, design, and marketing professionals on AI-enabled products.
• High ownership and visibility in a role directly connected to customer outcomes and business growth.

Contact Information

To apply, visit [JobTogether Application Link] or email your resume to [Email Address].