Principal AI Product Experience Manager, Technical

About the role

The Principal AI Technical Product Experience Manager owns both the experience and the product for T-Mobile's network-native AI portfolio, from concept through commercial launch and post-GA iteration. This role is the experience evangelist and expert for the team, and at the same time a technical product owner accountable for strategy, roadmap, requirements, and end-to-end delivery of AI products that run on the network rather than on a single device.

This position is open to candidates in Bellevue, WA or Frisco, TX only and requires the successful candidate to be in the office three days per week.

Responsibilities

• Vision & Strategy for AI Products: Owns the product experience vision, strategy, and roadmap for network-native AI products, from concept through commercial launch and post-GA iteration, with the experience as a first-class part of the product
• Defines the interaction and trust paradigms for network-native AI: how the assistant announces itself, asks, confirms, escalates, and hands off to a person, and translates them into product requirements engineering can build
• Translates behavior-based personas and jobs to be done into a product and experience strategy the whole organization can rally around
• Customer & Experience Evangelist: Is the experience evangelist and expert for the team: sets the customer-first mindset and champions the end-user experience internally, from individual contributor through C-level, and externally
• Leads customer discovery, generative and evaluative research, and validation for new AI products, and turns findings into personas, jobs-to-be-done, and prioritized problem statements the organization shares
• Technical Product Experience Ownership And Delivery: Translates experience and product strategy into detailed features and user stories that engineering can consume, for the highest-complexity products spanning many transactions, touchpoints, and teams
• Owns the product across a device-agnostic surface, so the same network-native service works across smartphone, feature phone, web console, and voice-only
• Partnership, and Relationships: Sets the bar by working alongside the team as a maker, not only by reviewing their work, and models the converged product, technical, and experience skill set the team is building toward
• Mentors product managers, designers, and researchers across the portfolio, helping each build depth in one discipline and range across the others

Requirements

• Required Education: Design, Human-Computer Interaction, Human Factors, Computer Science, or related field, or equivalent portfolio and professional experience. Advanced degree preferred.
• Required Experience: More than 10 years product design experience with a portfolio of shipped products, including complex enterprise or multi-module software.
• 8+ years’ experience in hands-on interaction design, information architecture, and prototyping in an agile product development environment.
• 3+ years Leading or mentoring designers and researchers, and establishing design practice, process, or systems.
• Required Knowledge, Skills, And Abilities: Portfolio of Shipped Work, Interaction Design, Information Architecture, Prototyping, Design Research, Usability Testing, Design Systems, Design Thinking, Conversational and Voice Experience Design, AI Trust and Transparency Design, Device-Agnostic Experience Design, Accessibility, AI-Assisted Design Practice, Customer Experience Management, Product Management Partnership

Qualifications

• Technology: Working understanding of platform technologies, APIs, and constraints, sufficient to design within them and to argue for changing them.
• Agile Methodologies: Proven success delivering design in Agile Scrum or SAFe environments across multiple teams.
• Collaboration: Ability to develop initiatives, features, and user stories that delivery teams can ingest.
• Communication: Proven ability to communicate and persuade with leadership, technical, and non-technical audiences.
• Executive Presence: Presents and defends experience direction to SVP, EVP, and C-level, and holds a position under challenge.
• Coaching and Mentorship: Develops designers and researchers and raises the craft bar across a practice.