Principal Product Manager

Headway’s mission is to build a new mental healthcare system that everyone can access. We started by automating the administrative work that providers face, such as credentialing, claims, and payment reconciliation. Over 75,000 providers across all 50 states use our software, serving over 1 million patients monthly.

About the role

We are seeking Principal Product Managers to lead critical product areas. These roles require a builder mindset and a curiosity about AI’s potential. We are open to hiring across our Patient, Payer, Provider, and Platform Product teams. As a Principal PM at Headway, you will own a significant product domain end-to-end, defining strategy, aligning stakeholders, and setting a high bar for great product.

The problems we're solving

• Patients: Help patients find and stay in mental health care by building AI-powered matching and personalized care navigation.
• Providers: Automate clinical workflows, simplify insurance requirements, and reduce administrative burden so therapists can focus on patient care.
• Payers: Measure clinical outcomes, build dashboards demonstrating responsible care, and align providers around better outcomes.
• Platform: Scale reliable infrastructure, automate complex workflows, detect fraud and errors, and build smarter systems over time.

What you’ll do

• Define the strategy for a major product domain, identify high-leverage bets, and drive alignment across various teams.
• Ship meaningful product, not just strategy decks, with measurable outcomes.
• Lay foundations that last, building capabilities, frameworks, or systems that unlock future product work.
• Elevate PM craft on your team through mentorship, collaboration, and quality work.
• Drive alignment across complexity, ensuring the right work is resourced, sequenced, and shipped.

You’ll be great if

• You have 10+ years of product management experience, owning large, complex product domains end-to-end.
• You’ve shaped strategy at the organizational level, not just within your team.
• You’ve built and scaled products, launching new initiatives and improving existing ones at scale.
• You’re deeply technical, able to have architectural conversations with engineers and make informed build-vs-buy decisions.
• You’ve influenced executives, presenting strategy, answering tough questions, and getting buy-in without formal authority.
• You’ve mentored PMs around you, raising the bar for the broader product org.
• You thrive in ambiguity and define the problem as readily as you solve it.
• You’re AI-fluent, evaluating and deploying AI-powered features responsibly, and understanding where AI creates real product leverage.
• You’re motivated by Headway’s mission of making mental healthcare accessible and affordable.