Principal Product Manager
About the role
Our Team Commerce empowers product teams to build a modern, flexible, data-driven print commerce backend that enables Cimpress businesses to scale with rapid product launches and new market penetration—more efficiently, with less cost, and greater flexibility than third-party software. We offer three products: CimCommerce v2 (CCv2), CimCommerce v1 (CCv1), and Platform Orders, providing foundations for Web2Print experiences while serving as a robust engine for the future of commerce—supporting marketplaces, AI innovation, and omni-channel growth. This SaaS offering is designed to seamlessly support Cimpress as we scale toward a $10B annual transaction volume.
Responsibilities
- Customer Focus
- Build strong relationships with merchants and CT domains
- Understand the real "why" behind requests, not just surface-level asks
- Anticipate future needs of merchants as they grow and what engineers need to scale
- Drive Results
- Own complex products that impact multiple teams and Cimpress Technology domains
- Use data to make decisions (e.g., order volume, merchant satisfaction, system performance)
- Define clear success metrics and track them regularly
- Technical Credibility
- Understand how Order Management connects to APIs, events, micro-services, and the broader platform
- Collaborate with engineers on architecture and system design, actively shaping decisions
- Product Strategy
- Monitor market trends and emerging technologies; propose new order management capabilities
- Create a clear vision and roadmap for the future of Order Management
- Navigate complexity by gathering input from Cimpress businesses, engineers, operations, and leadership
- Leadership
- Own the Order Management solution end-to-end and make key decisions
- Work across product teams (Quote, Cart, Checkout, Fulfillment) to enable delightful customer experiences
- Mentor 1-2 direct reports and help junior PMs grow
- Build alignment without relying on authority—people want to work with you
- Stay open to feedback and adjust course based on data or stakeholder input
- Ensure your team and work reflect inclusive, respectful practices
Requirements
- 8+ years in product management, with 3+ years at a senior or principal level
- Track record managing complex, multi-stakeholder products
- Deep expertise in e-commerce, order management, or similar mission-critical systems
- Experience treating internal engineering teams as customers (e.g., platform products, infrastructure, or internal tools)
At Cimpress, we value diverse perspectives and encourage all candidates to apply, even if you don’t meet every requirement.
Benefits
- Remote-first operating model with team members in over 15 countries and 30 US states
- Autonomy and flexibility to work from home, with collaboration spaces available
- Engineers think like owners, defining their own roadmaps and choosing technologies
- Comprehensive benefits package, including health, wealth, and wellness programs
- Long-term equity incentives, subject to eligibility
Pay
US Target Hiring Range: $146,000.00 - $248,000.00 per year. The actual salary offered will depend on factors such as location, education, training, and experience. Cimpress is committed to transparent and competitive compensation.