Principal Product Manager - API & Integrations

About the role

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. Come Build with Us We're a NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We're an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you'll love it here.

Responsibilities

• A platform that makes each new integration faster than the last
  • You’ll define where Courier standardizes, configures, and supports variation across hubs, specialty pharmacies, claims sources, CRMs, and other partner systems.
  • You’ll turn patterns from past implementations into shared data models, reusable connectors, and platform primitives—cutting weeks from time-to-live and preventing each new customer from becoming a new architecture.
• An API and partner ecosystem that scales beyond our team
  • You’ll own the public API and webhook layer, including what we expose, how developers build against it, and how we evolve its contracts over time.
  • Security and quality are core product requirements including authentication and scoped access, auditability, versioning discipline, and contract testing.
  • You'll prioritize when Courier should build a connector, enable a partner to build one, or use third-party infrastructure.
  • You'll also build the tooling, documentation, certification, and operating model that let the ecosystem grow into a partner marketplace.
• Pipelines that surface problems before the customer does
  • You’ll build ingestion monitoring, reconciliation, clear failure states, and self-service remediation for issues that shouldn’t require an engineer.