Principal Product Designer

About the role

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. We are looking for a Principal Product Designer to join our team. Your impact will be significant, shaping the future of how patients discover care and how providers deliver it.

Responsibilities

• Define and drive design direction across large, complex, and highly ambiguous spaces, influencing not just solutions but product strategy and experience architecture.
• Ensure experiences are cohesive, scalable, and aligned across marketplace and provider surfaces.
• Help lead the transition to AI-native product development by defining how design and engineering collaborate in an AI-driven environment and establishing new standards for idea movement.
• Elevate the quality bar through hands-on work, critique, and mentorship while connecting execution to a broader product and experience vision.
• Drive efficient delivery of high-impact work, guiding tradeoffs between speed, fidelity, and long-term scalability.
• Lead the integration of AI-native workflows, using emerging tools to accelerate concept-to-production cycles and define new ways of working.

Requirements

• A proven track record of leading and delivering high-impact product work across complex, multi-team problem spaces, with strong product judgment and the ability to influence strategy and direction.
• Exceptional craft, creativity, and taste, consistently producing work that raises the bar and pushes both product quality and brand forward.
• Deep systems thinking, with experience designing across journeys and building scalable, reusable frameworks that connect experiences across a multi-sided ecosystem.
• The ability to operate as a trusted partner to product, engineering, and leadership, driving alignment and clarity in ambiguous environments.
• A strong balance of speed and quality, with a track record of shipping at scale and guiding teams toward effective execution and tradeoffs.
• Experience working closely with engineering and leveraging emerging AI-native tools and workflows to increase impact and evolve how products are built.
• A history of raising the bar through mentorship, critique, and design leadership.

Qualifications

• Proven experience in product design, preferably in a healthcare or tech context.
• Strong understanding of user-centered design principles and methodologies.
• Experience with design systems and frameworks.
• Ability to work effectively in a fast-paced, agile environment.
• Excellent communication and collaboration skills.

Skills

• Systems thinking and experience designing across journeys.
• Experience with emerging AI-native tools and workflows.
• Strong project management and stakeholder management skills.
• Ability to work collaboratively with cross-functional teams.

Benefits

• Flexible, hybrid work environment at our convenient San Jose location.
• Unlimited Vacation.
• 100% paid employee health benefit options (including medical, dental, and vision).
• Commuter Benefits.
• 401(k) with employer funded match.
• Corporate wellness programs with Headspace and Peloton.
• Sabbatical leave (for employees with 5+ years of service).
• Competitive paid parental leave and fertility/family planning reimbursement.
• Cell phone reimbursement.

Pay

Base salary offered will depend on experience, skills, qualifications, and business needs. Certain positions are also eligible for variable pay and/or equity.

Schedule

Flexible work schedule to accommodate your needs.