Principal Product Designer

Who You Are

• An experienced product design leader with 8+ years of product design experience, especially in lean team environments.
• Experience in fintech, financial services, or a regulated product environment is a plus.
• You lead with the user. Research and insight generation is something you proactively do, not something you wait to be assigned to you.
• Stellar end-to-end design chops, from early discovery and concept development through detailed interaction design and QA.
• You love being an individual contributor and want to stay close to the work. This includes generating insight, making design decisions, collaborating with teammates, and executing on those decisions.
• Experience designing for complex, multi-user-type products where different audiences have meaningfully different contexts and needs. Experience designing for caregivers, older adults, or people with complex needs is a plus.
• High collaboration instinct. You know how to work with product managers, engineers, and non-design stakeholders without losing design integrity.
• Excellent judgment about process. You know when to go deep and when to move fast, and you can explain why.
• Comfortable presenting design decisions and rationale to senior stakeholders, including to external partners.
• You are grounded in existing patterns and best practices, and you are not looking to reinvent the wheel, but always looking to make it roll better.
• Aligned with our values: humility, ambition, caring, excellence, inclusion, and a genuine belief that the work matters.
• Familiarity with AI-powered product features and the UX considerations that come with them is a plus.

Why You’ll Love Us

• We operate with the pace of a startup, the rigor of a financial services firm, and the mission-orientation of a company that deeply cares about the people it serves.
• We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back.
• You can sleep soundly every night knowing you are doing a great thing by getting our services into more hands.
• We treat one another like we treat our customers: with respect and dignity.
• Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities.
• We offer competitive wages, health, dental & vision coverage, paid parental leave, 12 paid holidays each year, your own professional development budget, and generous vacation.
• The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates and meeting up in-person: we have small offices in SF and Kingston NY, and we plan team get-togethers around the country.