Principal Product Designer

Job Description

You'll be designing for people whose work actually matters: maintenance engineers, field service technicians, operations planners working in environments where the software either helps or gets in the way. The stakes are real and the problems are hard, which is exactly what makes this role interesting.

At IFS, product design means owning the full problem, not just the screens. You'll work in a cross-functional squad alongside engineers and product managers, with the scope and support to do the work properly. From problem framing through to something shipped and measured.

But the deeper question is harder than that. The industries IFS serves (field service, asset management, manufacturing, supply chain) are changing faster than the software that runs them. By 2030, we're not confident the interface paradigms we rely on today will still be the right ones. AI, ambient computing, voice, autonomous systems: any of these could fundamentally change how an operations planner or a field engineer interacts with software, or whether they interact with it at all. That's not a problem we've solved. It's the problem you'd be working on.

Qualifications

• You have at least three years of end-to-end product design experience — from discovery through to shipped product — and you can point to work that reflects real ownership, not just execution
• You're comfortable running your own research: planning the study, conducting interviews, synthesising findings, and turning them into a clear design direction
• You know how to work in a cross-functional squad — making real decisions alongside engineers and PMs, not waiting to be handed a brief
• You know Figma well and have the visual craft to back your thinking up
• You treat accessibility as a design constraint from the start, not a checklist at the end
• You've thought seriously about what AI means for the interfaces you build — not just as a feature to add, but as something that changes the fundamental design problem
• You measure your work — task success rates, support ticket volume, adoption — and use those signals to drive the next iteration

Additional Information

• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

Company Culture

• We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences.
• We foster a sense of community, driving innovation, strengthening connections, and nurturing belonging.
• We ensure you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer.