Principal PM, API Platform

About Shippo

At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard. As a remote-first and globally distributed team, we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence. Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

Responsibilities

• Own the API platform roadmap: label creation, MCP, SDKs, and developer docs.
• Own MCP as a product: define what ownership means, how it evolves, and how it fits alongside our other integration paths.
• Define and maintain platform standards other product teams use when extending the API surface, including teams building adjacent services like reporting APIs, EDD, and Autopilot.
• Set a clear, consistent standard for how developers are expected to test integrations across carriers.
• Partner with engineering leadership on platform architecture decisions and long-term technical investments.
• Build and maintain a clear point of view on developer experience: onboarding, docs quality, SDK coverage, and MCP capabilities.
• Represent the platform in cross-team planning so domain teams build in a way that is consistent with platform standards.
• Engage directly with developers and mid-market customers to identify integration friction and prioritize fixes.
• Provide product guidance and mentorship to other PMs building on the platform.

Requirements

• Bachelor’s Degree AND 8+ years experience in product management, with a track record owning developer-facing or API-first products.
• Experience setting technical or platform standards that other teams adopted.
• Deep understanding of API design, developer experience, and SDK strategy.
• Experience with MCP, agentic commerce, or LLM-driven integrations.
• Experience in shipping, logistics, or ecommerce infrastructure a plus.

Benefits

• Healthcare coverage for medical, dental, and vision (90% covered by the company, including dependents). Pets coverage is also available.
• Take-as-much-as-you-need vacation policy & flexible working hours.
• One week-long company-wide winter slow down.
• 3 Volunteer Days Off (VTOs).
• WFH stipend to set up your home office.
• Charity donation match up to $100.
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth.
• Fun team in-person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings.

Pay

The standard base pay range for this role is $179k to $243k annual salary, with a typical anchor at the midpoint of $211k. There are two US pay ranges: a standard compensation range for most of the US and a standard +1 compensation range for higher-cost areas like NYC and California. The actual base pay depends on factors such as financial budgets, work experience, training, transferable skills, business needs, and market value. Total compensation includes equity, medical, dental, vision, and other benefits.