Principal, Logistics and Operations

About the role

We are seeking a Principal, Logistics & Operations to own the end-to-end shipping experience and logistics strategy across Fanatics Collect. This role sits at the intersection of product, operations, customer experience, finance, and engineering, and is critical to delivering a fast, reliable, and trusted fulfillment experience for collectors around the world.

Key Responsibilities

• Define and evolve seller shipping and logistics onboarding, requirements, and enablement to ensure consistent service levels, compliance, and a premium collector experience
• Analyze shipping and delivery data to identify friction, delays, loss, and cost optimization opportunities
• Manage the shipping and logistics performance across domestic and international fulfillment
• Own shipping insurance strategy, coverage models, and claims workflows, balancing cost, risk mitigation, and collector trust in partnership with Legal, Risk, and Finance.
• Partner with Product and Engineering to design and improve seller and buyer shipping flows, tracking, and post-purchase experiences
• Lead issue resolution for delayed, lost, damaged, or misrouted shipments, in partnership with CX and Operations teams
• Define and monitor key logistics KPIs including delivery SLAs, on-time performance, loss/damage rates, cost per shipment, and customer satisfaction
• Evaluate, onboard, and manage relationships with carriers, fulfillment partners, and logistics vendors
• Lead commercial negotiations, rate optimization, and RFPs to ensure scalable and cost-effective shipping solutions
• Collaborate with Finance on budgeting, forecasting, and unit economics related to shipping and fulfillment
• Align priorities across Operations, Product, Engineering, Customer Support, Legal, and Risk teams
• Balance operational controls, risk mitigation, and compliance with a premium, collector-first shipping experience

Qualifications

• 4-6+ years of experience in operations, logistics, supply chain, or e-commerce fulfillment
• Proven ability to improve delivery performance, reduce shipping costs, and enhance post-purchase customer experience
• Strong cross-functional leadership and stakeholder management skills
• Comfort operating in ambiguity and scaling operational processes in fast-moving environments
• Expert-level Excel / Google Sheets skills for modeling, forecasting, and analysis
• Strong analytics background with experience in logistics and fulfillment performance metrics
• Familiarity with carriers (e.g., USPS, UPS, FedEx, DHL), 3PLs, and international shipping solutions
• Experience working with order management systems, WMS, or shipping platforms is a plus
• Familiarity with BI tools (e.g., Looker, Tableau, Mode); SQL is a plus
• Problem-solving mindset with the ability to translate operational complexity into clear business insights
• Fluency with modern AI tools to support analysis, forecasting, and operational decision-making