Principal IT Technical Program Manager, Infrastructure

About the role

We're seeking a Principal IT Technical Program Manager to lead large-scale, strategic IT infrastructure programs that enable organizational growth, security, and operational excellence. This role will drive complex, multi-year initiatives spanning cloud infrastructure, networking, identity and access management, endpoint services, and workplace technologies. Through these efforts, you will help deliver reliable, secure, and scalable technology capabilities that support the organization's mission, empowering employees, researchers, and operational teams to maximize their impact.

Responsibilities

• Lead large-scale, cross-functional corporate IT infrastructure programs, owning strategy, execution, governance, budgets, resource planning, timelines, risks, and outcomes across multiple teams and technology domains.
• Develop and execute long-range infrastructure roadmaps and transformation initiatives, including cloud, networking, identity, endpoint, and workplace technology modernization programs.
• Establish scalable program management processes, performance metrics, reporting frameworks, and operational controls that ensure quality, security, reliability, and operational excellence.
• Build alignment among executives, technical leaders, and business stakeholders, providing clarity for complex and ambiguous initiatives while driving organizational change, adoption, and successful delivery.
• Serve as a senior program management leader by mentoring others, advancing best practices, influencing strategic decisions, and helping mature organizational program management capabilities.

Qualifications

• 12+ years of experience leading complex technical programs within enterprise technology environments, with a proven track record of delivering large-scale, cross-functional infrastructure initiatives with significant organizational impact.
• Deep expertise across corporate IT infrastructure domains, including cloud platforms, networking, identity and access management, endpoint management, and infrastructure operations.
• Demonstrated success developing long-term strategies, operating models, governance frameworks, business cases, and implementation plans for complex technology transformations.
• Exceptional leadership, communication, and stakeholder management skills, with the ability to influence executive decision-making, align competing priorities, and translate complex technical concepts for diverse audiences.
• Strong program management, analytical, and problem-solving capabilities, including risk management, dependency management, organizational change leadership, operational excellence, and mentoring or developing others.

Pay

The Redwood City, CA base pay range for a new hire in this role is $171,000.00 to $214,000.00. New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process. This position may be eligible to participate in our discretionary annual performance bonus program. Bonus eligibility and targets are determined in accordance with our total rewards philosophy and may vary by role.

Schedule

This role is a hybrid position requiring you to be onsite for at least 60% of the working month, approximately 3 days a week, with specific in-office days determined by the team's manager. The exact schedule will be at the hiring manager's discretion and communicated during the interview process.

Benefits

• Provides a generous employer match on employee 401(k) contributions to support planning for the future.
• Paid time off to volunteer at an organization of your choice.
• Funding for select family-forming benefits.
• Relocation support for employees who need assistance moving.