Principal IT Programmer Analyst

About the role

The Principal IT Programmer Analyst within NEER Solutions serves as a senior technical leader responsible for the full stack design, development, and delivery of enterprise-grade platforms supporting NextEra Energy Retail's mass market operations. This individual operates at the intersection of technology and business — capable of architecting scalable .NET/SQL solutions and communicating those decisions with clarity to business stakeholders and senior leadership. They lead distributed onshore/offshore teams and champion AI-assisted development as a standard of modern delivery.

Key Responsibilities

• Architect and deliver full stack solutions using .NET (C#, ASP.NET Core, Web API) and Microsoft SQL Server, ensuring scalability, performance, and long-term maintainability
• Manage and own a customer call center application stack, including telephony platform administration and integration
• Deliver and manage AI chatbot and/or voice bot solutions, including NLP/LLM platform configuration, conversational design integration, and backend API connectivity
• Familiarity with contact center AI capabilities — agent assist, real-time transcription, sentiment analysis, bot containment reporting
• Integrate telephony and chatbot platforms with CRM and billing systems via REST APIs or middleware
• Lead design reviews, code reviews, and technical standards enforcement across enterprise platforms
• Drive adoption of AI-assisted development tools (e.g., GitHub Copilot, Cursor, ChatGPT) to accelerate delivery velocity and improve code quality
• Evaluate and recommend architectural patterns, technology upgrades, and integration approaches

Requirements

• Bachelor’s degree in computer science, Information Systems, or related field (Master's in MIS or CS strongly preferred)
• 8+ years of progressive software development experience, with at least 3 years in a senior or principal capacity
• Expert-level proficiency in .NET (C#, ASP.NET Core, Web API, MVC) and Microsoft SQL Server (schema design, stored procedures, query optimization, indexing)
• Proven experience designing and optimizing IVR call flows and queue routing logic in telephony platforms
• Familiarity with contact center AI capabilities — agent assist, real-time transcription, sentiment analysis, bot containment reporting
• Experience with CI/CD pipelines and DevOps tooling (Azure DevOps, Git)
• Demonstrated, hands-on use of AI coding and productivity tools as a regular part of the development workflow
• Proven experience leading and managing distributed onshore/offshore development teams
• Cloud platform exposure — GCP, AWS preferred
• Exceptional business-facing communication skills — able to present to Directors, VPs, and business leads without relying on technical jargon

Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 6+ years