Principal, HR Operations

About the role

LaunchWell Group is a next-generation People partner built specifically for growth-stage companies — venture-backed startups, private equity portfolio companies, and mission-driven organizations building their People function often for the first time. We provide bespoke, embedded support across CHRO, Talent, and HR, designed to meet each organization exactly where they are.

We’re adding a Principal, HR Operations to our team, a seasoned HR professional who can operate independently, collaborate with leaders, and manage both strategic and day-to-day People needs. As an embedded People partner across one or more LaunchWell client engagements, you’ll own the hands-on day-to-day HR operations, employee relations, performance processes, policies, compliance, and employee experience initiatives — working independently or under the direction of senior People leaders and specialists as needed. This role reports to LaunchWell’s Co-Founder and Head of Talent & Delivery. It’s a fully remote, contract role that flexes with client portfolio and business needs, with limited travel possible.

Responsibilities

Employee Relations & Manager Support

• Lead sensitive employee relations matters, including concerns, conflicts, investigations, performance issues, and documentation, escalating issues when needed.
• Coach managers on performance management, accountability, and difficult conversations.
• Assess risk and recommend action that balances legal, business, and employee considerations.

People Operations, Compliance & Systems

• Own and improve core HR processes, including onboarding, offboarding, employee lifecycle management, and documentation.
• Lead policy administration and compliance and manage People risks across multi-state or global teams.
• Manage HR systems, data integrity, and workforce reporting, using insights to strengthen decision-making.
• Lead the execution of performance management, engagement, culture, and other employee experience programs.

Client Partnership & Business Development

• Step into new client environments, quickly build context and trust, and deliver value with limited direction.
• Collaborate with LaunchWell and client People team members while owning coordination and