Manager, HR Operations

Position Overview

The Manager, HR Operations leads both HR systems (HRIS) and HR service delivery functions to ensure efficient HR support, strong data governance, and scalable, compliant processes across the organization.

Key Responsibilities

• HR Operations Leadership & Service Model
  Lead and develop HRIS Analysts and HR Coordinators (HR Contact Center), providing clear priorities, performance expectations, and ongoing coaching
  Design, implement, and maintain a tiered HR support model (Tier 1 HR Support; Tier 2/3 HRIS) with defined ownership, escalation paths, and service levels
  Balance team capacity, skills, and workload to meet business demand while enabling career development and cross-training

• Core HR Systems & Data Governance
  Manage Core HCM data including employee records, job data, organizational structures, and position management
  Establish and enforce data governance standards to ensure accuracy, consistency, and audit readiness
  Review and approve mass data changes, structural updates, and complex corrections
  Monitor data quality trends and drive corrective actions

• HR Support / Contact Center Operations
  Lead the delivery of consistent, timely, and high-quality HR support through the HR Contact Center
  Drive effective communication, escalation, and closure of complex or sensitive issues
  Establish service-level agreements (SLAs) and quality assurance practices to ensure consistent service
  Analyze HR ticket trends to identify opportunities for automation, process improvement, and self-service enablement
  Partner with HRBPs, Total Rewards and Talent Acquisition to ensure accurate guidance and consistent associate experience

• Talent Systems, Recruiting & Onboarding
  Oversee operational support for recruiting, onboarding, and requisition management systems (Workday, Phenom)
  Confirm system workflows support compliant, efficient hiring and onboarding for corporate and field roles
  Partner with Talent Acquisition and Field leadership to support high-volume Field New Hire activity
  Coordinate completion of new hire data, onboarding tasks, and system access accurately and on time

• System Configuration, Security & Integrations
  Oversee HR system configuration, testing, and release management through the HRIS team
  Implement change intake and prioritization processes for system enhancements and fixes
  Govern security and user access, ensuring appropriate controls, approvals, and segregation of duties
  Oversee HR system integrations with external vendors (payroll, benefits, time & attendance, etc.), including issue resolution and testing

• Reporting, Dashboards & Analytics
  Deliver accurate dashboards, operational reports, and analytics to support HR and business leadership
  Maintain consistent data definitions and reporting standards
  Use reporting insights to identify trends and drive operational improvements

• Compliance, Auditing & Risk Management
  Ensure HR systems and processes support regulatory and company compliance requirements
  Ownership for annual policy reviews and Associate Handbook updates
  Drive audit readiness, system documentation, and remediation activities
  Manage unemployment administration operations, including data accuracy, vendor coordination, and internal workflows
  Partner with Legal, Payroll, and Benefits on compliance-related initiatives

Qualifications

• Education/Skills and Experience Requirements:
  Bachelor’s degree in human resources, Business, Information Systems, or related field preferred.
  5+ years of progressive HR Operations, HRIS, or HR Systems experience
  2+ years of people leadership experience
  Hands-on experience with HCM systems (Workday preferred)
  Strong understanding of HR processes, data governance, compliance and service delivery

• Preferred Retail or multi-location workforce experience
  Experience supporting high-volume field or hourly employee populations
  Experience building or refining HR service delivery or HRIS operating models
  Advanced reporting and analytics experience
  HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR)

Key Competencies

• Operational excellence and attention to detail
  Strong problem-solving and process optimization skills
  Ability to translate business needs into system solutions
  Change management experience, including leading system and process changes, managing stakeholder impacts, and driving user adoption through communication and training
  Clear, confident communicator with technical and non-technical audiences
  Strong partnership mindset across HR, IT, Finance, and Operations

Location

Corporate Office-maurices-Duluth, MN 55802

Position Type

Regular/Full time

Pay Range

Annual Salary: $95,000.00 - $110,000.00

This position is eligible for an annual incentive compensation based on company performance.