Principal Executive Assistant

About the role

As a Principal Executive Assistant, you will serve as a trusted strategic partner to senior leaders across Coupang's technology organization. This role extends beyond traditional executive support and requires exceptional judgment, proactive planning, organizational agility and the ability to anticipate business needs before they arise. You will manage complex executive priorities, drive operational excellence and serve as a critical connector across teams, stakeholders and global functions. The ideal candidate is a highly experienced executive support professional who thrives in fast-paced, ambiguous environments and demonstrates outstanding discretion, initiative, and business acumen. They must be capable of independently managing competing priorities, driving execution on critical activities, and creating structure where none exists. The ideal candidate will be a detail-oriented planner with the demonstrated ability to communicate and respond effectively and efficiently while maintaining flexibility, a sense of humor, and most importantly grace under pressure.

Responsibilities

• Own complex calendar management for Vice President and Senior Director level executives, prioritizing meeting requests based on business impact, organizational dynamics and sensitivity.
• Proactively anticipate scheduling conflicts, absorb urgent requests, protect cross-time-zone responsiveness and develop alternate plans without direction when priorities shift.
• Manage end-to-end domestic and international travel arrangements
• Ensure travel plans, calendars and executive communications remain fully synchronized at all times.
• Attend key meetings, capture notes, document decisions and ensure action items, owners and timelines are clearly established before meetings conclude.
• Coordinate and manage multi-location meetings with Executive Assistants and stakeholders across global offices.
• Serve as a key member of the team by fostering engagement through team events, off-sites, all-hands meetings, recognition activities and team-building initiatives.
• Create and manage logistics for team events while actively contributing to culture, engagement and team effectiveness.
• Maintain organizational charts, team documentation and operational trackers using Excel and other productivity tools.
• Manage budgets and spending related to team activities, events, travel, and organizational initiatives while ensuring compliance with company policies.
• Draft, review and send communications on behalf of executives, exercising strong judgment and attention to detail.
• Manage expense reporting, purchase requests and administrative processes using Workday, Microsoft Office, Outlook and related systems.
• Independently scope, prioritize, and drive vague or open-ended requests through completion with minimal direction.
• Support business operations, special projects, executive staff meetings, presentations and strategic initiatives.
• Establish scalable mechanisms, streamline processes and improve operational efficiency across the organization.
• Partner closely with executives to optimize effectiveness, improve communication flow, and maintain alignment across key stakeholders.

Requirements

• BA/BS Degree.
• 12+ years of executive administrative experience supporting senior leaders in a fast-paced environment.
• Experience supporting Vice President, Senior Directors or equivalent executive-level leaders.
• Exceptional written and verbal communication skills with demonstrated ability to interact professionally with executives, internal partners and external stakeholders.
• Advanced proficiency with Microsoft Office Suite, including Outlook, Excel, PowerPoint, Word and SharePoint.
• Experience using Workday, expense management systems and collaboration tools.
• Strong organizational, prioritization and problem-solving skills with the ability to manage multiple high-priority tasks simultaneously.
• Demonstrated