Principal Engineer, Agentic Journey Engineering Lead

Role Summary

We are seeking a forward-thinking Enterprise Principal Engineer to drive the development and deployment of autonomous AI agents on the Microsoft Copilot Studio (M365) platform, with a strong emphasis on Power Apps, Power Automate, Dynamics 365, and Azure AI services.

Key Responsibilities

• Copilot Studio (M365)
  • Build, configure, and deploy agentic AI solutions using Microsoft Copilot Studio, leveraging its low-code/no-code environment to rapidly prototype and scale autonomous agents for business processes.
  • Design conversational and workflow agents that integrate with Microsoft 365 apps (Outlook, Teams, SharePoint) and enterprise data sources.
  • Develop custom Copilot plugins and extensions to enhance agent capabilities, including natural language understanding, task automation, and contextual reasoning.
  • Implement agent safety and transparency features per established governance frameworks and compliance standards.
  • Partner with product owners and business stakeholders to translate business requirements into agent configurations and workflows.
  • Agent action design — invoking Power Automate, Dataverse, REST APIs, and MCP servers.
  • Produce sequence diagrams, decision trees, and agent contracts aligned to approved architecture patterns for consistent engineering execution.
• Power Platform
  • Develop and implement solutions using Power Apps for custom forms, dashboards, and mobile experiences that interact with agentic workflows.
  • Build and maintain Power Automate flows to orchestrate multi-step business processes, automate repetitive tasks, and integrate with external systems (ERP, CRM, insurance platforms).
  • Leverage Power Platform connectors to enable seamless data exchange between Copilot agents, Dynamics 365 CRM, and other SaaS applications.
  • Develop Power Apps components for agentic interfaces, including adaptive cards, PCF controls, embedded AI models, and workflow triggers.
• Dynamics 365 Agents
  • Build and configure Dynamics 365 Copilot agents for customer service, sales, and claims workflows, leveraging D365 native agent capabilities alongside Copilot Studio extensions.
  • Extend Dynamics 365 agent functionality through custom plugins, Dataverse integrations, and workflow automation to support insurance-specific business processes.
  • Collaborate with CRM and platform teams to ensure seamless integration between D365 agents and broader enterprise agentic solutions.
• Operations, Delivery & Lifecycle Management
  • Own the delivery lifecycle for agentic and AI-powered solutions — including new feature development, enhancements, defect resolution, upgrades, and production support across Copilot Studio, Power Platform, and Dynamics 365.
  • Manage solution packaging, environment promotion (Dev → Test → Prod), and CI/CD pipelines via Azure DevOps.
  • Lead unit testing, integration testing, and UAT support to ensure production-quality releases.
  • Participate in Agile ceremonies (sprint planning, standups, retrospectives) and collaborate with PMO for delivery cadence and release governance.
  • Adhere to IPH enterprise architecture standards and AI governance policies; escalate design decisions and pattern deviations to AI Architecture for review and approval.
• Collaboration & Stakeholder Engagement
  • Work closely with product, engineering, and data teams to translate agent goals, reasoning capabilities, and ethical boundaries into delivered solutions.
  • Partner with business stakeholders (Finance, HR, Operations) to align Copilot agent capabilities with business objectives.
  • Collaborate with AI Architecture to ensure solutions align with approved patterns, guardrails, and governance frameworks.
• Monitoring, Optimization & Compliance
  • Monitor agent performance and optimize using feedback loops, telemetry, and Power BI dashboards.
  • Ensure delivered solutions meet SOC 2, PCI DSS, GDPR, and CCPA compliance requirements, embedding audit trails per enterprise architecture standards.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, AI, Data Science, or related field.
• 12+ years overall experience in application engineering and delivery. Including 5+ years at Lead / Senior Engineer level on enterprise application platforms.
• 2+ years hands-on building production GenAI / agentic solutions (chat, copilots, multi-agent orchestration, RAG).
• Strong proficiency in Python, C#, or JavaScript.
• Hands-on experience with Microsoft Copilot Studio, Power Apps, Power Automate, and Power Platform connectors.
• Proficiency in Dataverse — data modeling, customization, and plugin development.
• Experience building and configuring Dynamics 365 Copilot agents and extending agent capabilities within the D365 ecosystem.
• Familiarity with Dynamics 365 CRM, EIS Suite, and other insurance core systems.
• Experience integrating SaaS applications in a complex enterprise environment (identity management, data integration, workflow automation).
• Working knowledge of Azure cloud services, Azure Integration Services, and API Management.
• Experience with solution lifecycle management (managed/unmanaged solutions, ALM tooling) and CI/CD via Azure DevOps.
• Familiarity with source control (Git) and DevOps best practices.

Preferred Qualifications

• Experience with Azure OpenAI, Semantic Kernel, or other agentic AI frameworks.
• Microsoft certification in Power Platform, Azure, or Dynamics 365.
• Background in insurance workflows and regulatory compliance.
• Experience with PowerApps Component Framework (PCF) for custom UI components.
• Experience with Adaptive Cards and Bot Framework for Teams-based agent interfaces.
• Familiarity with Power BI for reporting and analytics on agentic workflows.
• Strong understanding of AI ethics, prompt engineering, and model governance.
• Experience ensuring systems comply with relevant regulations (GDPR, CCPA, SOC 2, PCI DSS).

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retail savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• Employee Assistance Program (EAP)
• On the job training and skills development