Principal Engagement Manager

Responsibilities

• Collaborate with Software Sales to propose new services and grow existing accounts
• Identify client requirements to design integrated service offerings
• Prepare proposals and respond to RFPs/RFIs for the company deployments
• Deliver executive sales presentations at client locations
• Document customer requirements during the pre-sale cycle
• Create compelling commercial proposals balancing profitability and new business acquisition
• Define Statements of Work including project scope and timelines

Qualifications

• 5-7 years of experience in business development or professional services delivery
• Bachelor’s degree required
• Fluency in English, additional languages are beneficial
• Strong written and verbal communication skills
• Experience in contact center or customer service software industry preferred
• Prioritize and manage multiple projects simultaneously
• Proven capability to work independently and in a team setting
• Attention to detail with a proactive attitude

Benefits

• 401k plan with 100% vested company contributions
• Flexible paid time off
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage

Pay

$121,000 – $201,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available