Principal Design Program Mgr, Devices & Services Experience Design Program Management

About the role

This Principal Program Manager for Industrial Design serves as a trusted advisor and strategic leader, defining and delivering significantly complex design programs with broad cross-organizational and cross-regional impact. Operating with complete independence, they manage the design process for our most innovative consumer products from initial strategy through market launch, requiring exceptional judgment in managing executive-level escalations and influencing senior stakeholders including VPs and SVPs.

Responsibilities

• Define and deliver high-visibility design programs with company-wide impact across multiple organizations and regions.
• Independently solve significantly complex problems affecting organizational goals and establish standards for Industrial Design programs.
• Serve as a trusted advisor to senior leadership, representing complex decisions to executives up to 3 levels above.
• Drive collaboration between Industrial Design, UX, Product Design, Hardware Engineering, Product Management, and Operations teams.
• Influence and align senior stakeholders including VPs and SVPs on program strategy.
• Foster shared understanding by harmonizing discordant views and leading consensus on contentious issues.
• Own all aspects of significantly complex design programs from concept to market as an individual contributor.
• Make complex trade-offs balancing opportunity, resources, and sustainability across concurrent programs.
• Create and optimize scalable mechanisms and best practices.
• Actively remove bottlenecks to accelerate operational excellence.
• Model best practices in status reporting, documentation, stakeholder management, and risk management.
• Coordinate design efforts across multiple programs spanning home to mobile products.
• Own Industrial Design development schedules for strategic initiatives across the Lab126 PDP.
• Approve designs and samples while handling logistics including model orders, executive reviews, and international travel planning.

Qualifications

• Bachelor's degree in industrial design, mechanical engineering, product design, or equivalent
• 10 years of demonstrated experience developing home or mobile consumer electronics (or related industry)
• Demonstrated experience managing significantly complex, high-visibility programs with cross-organizational impact
• Expert knowledge of program management methodologies and tools
• Advanced understanding of design and research methodologies
• Prominent ability to influence and align senior stakeholders including VPs and SVPs
• Exceptional communication skills with ability to present to executive leadership

Preferred Qualifications

• Experience as a Principal-level technical or design program manager in consumer product development with a focus on hardware design, but software user experience design is a bonus
• Proven track record of defining and delivering strategic programs with company-wide impact
• Experience working with overseas partners in the manufacture of consumer products at scale
• Demonstrated ability to create scalable mechanisms and drive organizational change
• Experience managing multiple complex programs simultaneously with competing priorities
• Track record of identifying organizational gaps and making strategic headcount/resourcing recommendations
• Recognized as an exemplary practitioner and educator in design program management
• Experience operating as a trusted advisor to senior leadership