Principal Customer Success Manager - Pharma

This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes in a technology-driven environment.

Responsibilities

• Own large-scale customer programs with multiple business units and executive stakeholders
• Lead cross-functional initiatives to ensure successful execution
• Serve as the main point of contact for complex customer engagements
• Balance competing priorities across executives, partners, and internal teams
• Build strong relationships with senior clients to achieve organizational goals
• Identify gaps and implement solutions independently
• Provide structured feedback internally to influence product and roadmap decisions

Qualifications

• 5+ years of experience in Customer Success or related fields in a B2B SaaS environment
• Demonstrated success in managing complex, high-ARR accounts
• Strong project management skills across multifaceted initiatives
• Experience in the Life Sciences sector is preferred, particularly in Medical Affairs or Clinical roles
• Proven ability to handle renewals, mitigate risks, and discover expansion opportunities

Benefits

• Full suite of health insurance options and generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options available
• Health and charitable donation stipends offered
• Impactful Business Resource Groups
• Flexible work hours with remote work opportunities
• Engagement with leading biotech and life sciences firms to improve global healthcare

Pay

$115,000 – $135,000 annually

Location: Remote - US based candidates only, no visa sponsorship available