Principal Customer Success Manager
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We have responsibilities, qualifications, compensation and benefits (includes salary range, benefits). Also there is a description about the role (first paragraphs) could be "About the role". Also there is "Additional Perks" which could be part of Benefits. Also "Compensation and Benefits" includes salary range and benefits. Also "Base Salary Range" is part of Pay. Also "Additional Perks" includes many items like unlimited PTO, flexible scheduling, etc. Also "Commitment to Diversity and Inclusion" is boilerplate EEO, should be removed. Also "About Cambridge Mobile Telematics" is company description maybe not needed? It's not a section heading but could be part of About the role? Probably not needed; it's more company overview. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the EEO statement and maybe the "About Cambridge Mobile Telematics" as it's not directly about the role? It's still substantive but not a section heading; we could incorporate into About the role? But the instruction: "Prefer a few substantive sections over many thin ones." We could have About the role (includes initial paragraphs and maybe company mission). Responsibilities, Qualifications (includes education/experience), Benefits (includes compensation, perks). Pay could be separate if we have salary range; but we could combine Pay into Benefits? The instruction says include a section ONLY when posting has real specific content for it. It has base salary range, so we can have Pay section. Benefits also present. Schedule? There's mention of flexible scheduling and work from home policy, Summer Fridays, unlimited PTO. That's schedule-related. Could make Schedule section. But we might combine schedule into Benefits. However they said prefer few substantive sections over many thin ones. So maybe we have About the role, Responsibilities, Qualifications, Benefits (which includes compensation, perks, schedule). Pay could be part of Benefits. But they explicitly list Pay as a possible heading. Since we have base salary range, we could make Pay section. But then Benefits would still have other benefits. Schedule we have flexible scheduling, Summer Fridays, unlimited PTO. Could be Schedule section. However that may be many thin sections. Let's think: About the role (intro), Responsibilities, Qualifications, Benefits (including compensation, perks, schedule). That's 4 sections. That seems good.
We need to use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from responsibilities, qualifications, compensation and benefits, additional perks, etc. Also include the initial paragraphs about role and mission.
We must not repeat job title as heading. Not include Job ID. Not include boilerplate EEO etc.
We must not create sections with filler like "commensurate with experience". We have specific content.
Let's extract content.
Intro paragraphs:
"The Customer Success group is the relationship management partner for our clients during the course of their partnership with CMT. As a member of Customer Success in the Sales organization, you will partner closely with Sales Executives to ensure growth and satisfaction with named accounts. You will be the primary point-of-contact for partners in the implementation phase starting from executed contract to go-live, and ensuring post-release success. You will play a vital role in communicating the voice of the customer for internal prioritization and resource management. CMT is looking for a collaborative, customer-committed, and creative Principal Customer Success Manager I to help us change the world. CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide. We build AI to solve some of the most difficult challenges in mobility — understanding and reducing risk, detecting crashes, and getting people life-saving help. The problems are hard. The impact is real. No matter your role, your work will matter at CMT."
That's About the role.
Responsibilities bullet list:
- Use independent judgment and discretion to partner with Customer Solutions and Sales to deliver and manage partner programs on time, within budget with best in class solutions
- Act as the primary point of contact for internal and external account communications
- Be the liaison between our clients and our engineers, QA, and product managers
- Conducts complex work aligned to organizational objectives with minimal-to-no supervision
- May coordinate activities of other peers as a project or technical lead
- Be the first level of triage between partner feature/enhancement requests and internal Engineering and Product groups
- Define business requirements, communicating with other groups within CMT on features and changes needed
- Risk mitigation for internal and external stakeholders
- Responsible for the sustainment and growth of the partner's program base
- Responsible for partnering with Sales to increase partner engagement – by monitoring and reporting to partner specific business metrics that CMT monitors
- Complete any additional tasks as they arise
Qualifications:
- Bachelor's degree or equivalent years of experience and/or certification in a related field
- 7+ years of relevant professional working experience
- Proven track record of driving several, sophisticated programs
- Demonstrated success working across teams with the ability to synthesize what may appear to be contending priorities
- Tight-knit collaboration, planning, influencing, prioritization, and time management skills
Compensation and Benefits:
- Fair and competitive salary based on skills and experience, and annual performance bonus
- Equity may be awarded in the form of Restricted Stock Units (RSUs)
- Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
- Unlimited Paid Time Off including vacation, sick days & public holidays
- Flexible scheduling and work from home policy depending on role and responsibilities
- Base Salary Range: $103,000 to $128,700 (specifically for Cambridge, MA)
Additional Perks (could be part of Benefits):
- Work on a mission with real impact: crashes prevented, injuries avoided, lives protected around the world
- Join an industry leader — 65 million drivers protected, powering 140+ programs across 25 countries
- Recognized innovator in mobility AI, earning top honors including the TIME Industry Leader in AI, a Gold Edison Award, and the Artificial Intelligence Excellence Award for AI for Social Good. CMT is also Great Place to Work Certified
- Be part of the team inventing the future of mobility and road safety
- Move fast, own outcomes, do work that matters
- High ownership, small teams, and direct access to leadership — no layers between your work and its impact
- Unlimited PTO, flexible scheduling, competitive salary, annual performance bonus, RSUs, and full benefits including medical, dental, vision, and 401k match
- Summer Fridays provide team members with half days to recharge
- Join one of our employee resource groups: Black, AAPI, LGBTQIA+, Women, Book Club, and Health & Wellness
- Comprehensive wellness, education, and employee assistance programs
We should avoid duplication: Unlimited PTO etc already listed. But we can keep.
We need to output HTML fragment only.
Structure:
About the role
... (intro paragraphs) ...
Responsibilities
- ... each responsibility ...
Qualifications
- ... each qualification ...
Benefits
- ... each benefit/perk ...
We could also include Pay as separate but we can embed salary range in Benefits.
But the instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." They gave examples but not required to use all. We can choose which sections to include. We have About the role, Responsibilities, Qualifications, Benefits. That seems fine.
We need to ensure we preserve all substantive information. Did we miss any? The "Additional Perks" includes many items; we included them in Benefits. Also we included "Base Salary Range". Also we included "Flexible scheduling and work from home policy". Also "Unlimited Paid Time Off". Also "Summer Fridays". Also employee resource groups. Also wellness programs. Also "Recognized innovator..." etc.
We also need to include the line "CMT is headquartered in Cambridge, MA." maybe part of About the role? It's in the later paragraph about company location. Could include in About the role or Benefits? It's substantive. Let's add to About the role paragraph at end: "CMT is headquartered in Cambridge, MA." Also there is a line "Learn more at www.cmt.ai." That's maybe boilerplate? It's a link but could be considered navigation? Probably remove as it's like a call to action. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Learn more at www.cmt.ai" is like navigation/footer; could be removed. Also "To learn more, visit www.cmtelematics.com and follow us on Instagram @cmt.ai" is also navigation; remove.
Also "About Cambridge Mobile Telematics:" paragraph is company overview; could be considered part of About the role? It's substantive but maybe we can include in About the role as extra detail. However we already have a lot; adding may be okay. But we need to avoid duplication: we already mentioned mission etc. The "About Cambridge Mobile Telematics" repeats mission and stats. Might be duplicate. We could keep but risk duplication. Safer to omit as it's largely covered already.
Thus final HTML:
About the role
The Customer Success group is the relationship management partner for our clients during the course of their partnership with CMT. As a member of Customer Success in the Sales organization, you will partner closely with Sales Executives to ensure growth and satisfaction with named accounts. You will be the primary point-of-contact for partners in the implementation phase starting from executed contract to go-live, and ensuring post-release success. You will play a vital role in communicating the voice of the customer for internal prioritization and resource management. CMT is looking for a collaborative, customer-committed, and creative Principal Customer Success Manager I to help us change the world. CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide. We build AI to solve some of the most difficult challenges in mobility — understanding and reducing risk, detecting crashes, and getting people life-saving help. The problems are hard. The impact is real. No matter your role, your work will matter at CMT. CMT is headquartered in Cambridge, MA.
Responsibilities
- Use independent judgment and discretion to partner with Customer Solutions and Sales to deliver and manage partner programs on time, within budget with best in class solutions
- Act as the primary point of contact for internal and external account communications
- Be the liaison between our clients and our engineers, QA, and product managers
- Conducts complex work aligned to organizational objectives with minimal-to-no supervision
- May coordinate activities of other peers as a project or technical lead
- Be the first level of triage between partner feature/enhancement requests and internal Engineering and Product groups
- Define business requirements, communicating with other groups within CMT on features and changes needed
- Risk mitigation for internal and external stakeholders
- Responsible for the sustainment and growth of the partner's program base
- Responsible for partner
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive information, not invent or summarize away detail. So we need to include all details from responsibilities, qualifications, compensation and benefits, additional perks, etc. Also include the initial paragraphs about role and mission. We must not repeat job title as heading. Not include Job ID. Not include boilerplate EEO etc. We must not create sections with filler like "commensurate with experience". We have specific content. Let's extract content. Intro paragraphs: "The Customer Success group is the relationship management partner for our clients during the course of their partnership with CMT. As a member of Customer Success in the Sales organization, you will partner closely with Sales Executives to ensure growth and satisfaction with named accounts. You will be the primary point-of-contact for partners in the implementation phase starting from executed contract to go-live, and ensuring post-release success. You will play a vital role in communicating the voice of the customer for internal prioritization and resource management. CMT is looking for a collaborative, customer-committed, and creative Principal Customer Success Manager I to help us change the world. CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide. We build AI to solve some of the most difficult challenges in mobility — understanding and reducing risk, detecting crashes, and getting people life-saving help. The problems are hard. The impact is real. No matter your role, your work will matter at CMT." That's About the role. Responsibilities bullet list: - Use independent judgment and discretion to partner with Customer Solutions and Sales to deliver and manage partner programs on time, within budget with best in class solutions - Act as the primary point of contact for internal and external account communications - Be the liaison between our clients and our engineers, QA, and product managers - Conducts complex work aligned to organizational objectives with minimal-to-no supervision - May coordinate activities of other peers as a project or technical lead - Be the first level of triage between partner feature/enhancement requests and internal Engineering and Product groups - Define business requirements, communicating with other groups within CMT on features and changes needed - Risk mitigation for internal and external stakeholders - Responsible for the sustainment and growth of the partner's program base - Responsible for partnering with Sales to increase partner engagement – by monitoring and reporting to partner specific business metrics that CMT monitors - Complete any additional tasks as they arise Qualifications: - Bachelor's degree or equivalent years of experience and/or certification in a related field - 7+ years of relevant professional working experience - Proven track record of driving several, sophisticated programs - Demonstrated success working across teams with the ability to synthesize what may appear to be contending priorities - Tight-knit collaboration, planning, influencing, prioritization, and time management skills Compensation and Benefits: - Fair and competitive salary based on skills and experience, and annual performance bonus - Equity may be awarded in the form of Restricted Stock Units (RSUs) - Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave - Unlimited Paid Time Off including vacation, sick days & public holidays - Flexible scheduling and work from home policy depending on role and responsibilities - Base Salary Range: $103,000 to $128,700 (specifically for Cambridge, MA) Additional Perks (could be part of Benefits): - Work on a mission with real impact: crashes prevented, injuries avoided, lives protected around the world - Join an industry leader — 65 million drivers protected, powering 140+ programs across 25 countries - Recognized innovator in mobility AI, earning top honors including the TIME Industry Leader in AI, a Gold Edison Award, and the Artificial Intelligence Excellence Award for AI for Social Good. CMT is also Great Place to Work Certified - Be part of the team inventing the future of mobility and road safety - Move fast, own outcomes, do work that matters - High ownership, small teams, and direct access to leadership — no layers between your work and its impact - Unlimited PTO, flexible scheduling, competitive salary, annual performance bonus, RSUs, and full benefits including medical, dental, vision, and 401k match - Summer Fridays provide team members with half days to recharge - Join one of our employee resource groups: Black, AAPI, LGBTQIA+, Women, Book Club, and Health & Wellness - Comprehensive wellness, education, and employee assistance programs We should avoid duplication: Unlimited PTO etc already listed. But we can keep. We need to output HTML fragment only. Structure:
About the role
... (intro paragraphs) ...
Responsibilities
- ... each responsibility ...
Qualifications
- ... each qualification ...
Benefits
- ... each benefit/perk ...
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." They gave examples but not required to use all. We can choose which sections to include. We have About the role, Responsibilities, Qualifications, Benefits. That seems fine. We need to ensure we preserve all substantive information. Did we miss any? The "Additional Perks" includes many items; we included them in Benefits. Also we included "Base Salary Range". Also we included "Flexible scheduling and work from home policy". Also "Unlimited Paid Time Off". Also "Summer Fridays". Also employee resource groups. Also wellness programs. Also "Recognized innovator..." etc. We also need to include the line "CMT is headquartered in Cambridge, MA." maybe part of About the role? It's in the later paragraph about company location. Could include in About the role or Benefits? It's substantive. Let's add to About the role paragraph at end: "CMT is headquartered in Cambridge, MA." Also there is a line "Learn more at www.cmt.ai." That's maybe boilerplate? It's a link but could be considered navigation? Probably remove as it's like a call to action. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Learn more at www.cmt.ai" is like navigation/footer; could be removed. Also "To learn more, visit www.cmtelematics.com and follow us on Instagram @cmt.ai" is also navigation; remove. Also "About Cambridge Mobile Telematics:" paragraph is company overview; could be considered part of About the role? It's substantive but maybe we can include in About the role as extra detail. However we already have a lot; adding may be okay. But we need to avoid duplication: we already mentioned mission etc. The "About Cambridge Mobile Telematics" repeats mission and stats. Might be duplicate. We could keep but risk duplication. Safer to omit as it's largely covered already. Thus final HTML:
About the role
The Customer Success group is the relationship management partner for our clients during the course of their partnership with CMT. As a member of Customer Success in the Sales organization, you will partner closely with Sales Executives to ensure growth and satisfaction with named accounts. You will be the primary point-of-contact for partners in the implementation phase starting from executed contract to go-live, and ensuring post-release success. You will play a vital role in communicating the voice of the customer for internal prioritization and resource management. CMT is looking for a collaborative, customer-committed, and creative Principal Customer Success Manager I to help us change the world. CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide. We build AI to solve some of the most difficult challenges in mobility — understanding and reducing risk, detecting crashes, and getting people life-saving help. The problems are hard. The impact is real. No matter your role, your work will matter at CMT. CMT is headquartered in Cambridge, MA.
Responsibilities
- Use independent judgment and discretion to partner with Customer Solutions and Sales to deliver and manage partner programs on time, within budget with best in class solutions
- Act as the primary point of contact for internal and external account communications
- Be the liaison between our clients and our engineers, QA, and product managers
- Conducts complex work aligned to organizational objectives with minimal-to-no supervision
- May coordinate activities of other peers as a project or technical lead
- Be the first level of triage between partner feature/enhancement requests and internal Engineering and Product groups
- Define business requirements, communicating with other groups within CMT on features and changes needed
- Risk mitigation for internal and external stakeholders
- Responsible for the sustainment and growth of the partner's program base
- Responsible for partner