Principal Customer Success Manager

We need to output HTML fragment with sections: headings using

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must include only sections with real specific content. We must not include boilerplate like EEO, legal, navigation, cookie, application instructions, etc. Must preserve all substantive info. We need to parse the posting. Key info: - Company: AVEVA (but not needed as heading) - Salary Range: mention "Salary Range: This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training." This is about pay. So we can include a Pay section with that text. - Job Title: Principal Customer Success Manager (not heading) - Location: Houston - Employment Type: Full Time - Description: "The job Customer Success Managers (CSM) are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction." - Key Responsibilities: bullet list (Onboarding, Deployment, Adoption, Expansion) each with sub-bullets. - Essential Requirements: list (7+ years’ experience in similar roles, Strong communication and presentation skills, Ability to work well with cross-function and geographically distributed teams, Strong presentation skills on AVEVA engineering technologies, business initiatives and services OR similar products (AVEVA E3D, AVEVA Engineering, AVEVA Unified Engineering), Experience with project and program management methodology and techniques) - Desired Skills: list (7+ years of qualifying experience within the process manufacturing and/or services industry, Proficiency in English, Travel to customer sites and AVEVA offices might be expected (10% - 20% annually)) - Commercial at AVEVA: paragraph about team. - USA Benefits include: list (Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K). Also note: "It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive." So we can include Benefits section with that content. - Hybrid working: description about hybrid arrangement. Could be Schedule? Actually schedule is about work hours/hybrid. The instruction says use

for Schedule section if posting actually states them. The posting mentions hybrid working: "We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process." That's about schedule/working arrangement. So we can include a Schedule section with that content. - Hiring process: includes application instructions (submit cover letter and CV through portal) and disability accommodation etc. According to rules, we must remove application instructions. So we should omit the Hiring process section (since it's mainly application instructions). Also remove EEO, legal, background check, etc. Must remove boilerplate like "AVEVA requires all successful applicants to undergo and pass a drug screening..." etc. Also remove Equal Opportunity Employer text. Also remove "About AVEVA" maybe? The instruction: "Prefer a few substantive sections over many thin ones." The About AVEVA paragraph is substantive about company. Could be included under "About the role"? Actually "About the role" is a section heading we can use for role description. The "About AVEVA" is about company, not role. Could be omitted as boilerplate? It's not strictly required but could be considered company overview. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. About AVEVA is not exactly boilerplate but could be considered company description. Might be okay to keep as part of "About the role"? But we already have a description of the role. The "About AVEVA" is more about the company. The instruction didn't forbid company overview, but we should prefer few substantive sections. Could combine role description and company info under "About the role" or maybe we could have a section "About the company"? Not in allowed headings list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should fit content into those. Thus: - About the role: include the paragraph describing CSM role and maybe also the Commercial team paragraph? The Commercial team paragraph is about the team; could be part of About the role. - Responsibilities: list the four key responsibilities with sub-bullets. - Requirements: could combine Essential Requirements and Desired Skills? But we have separate headings: Requirements, Qualifications, Skills. We need to decide what goes where. The instruction: use headings for those categories if there is real specific content. We have Essential Requirements (could be Requirements), Desired Skills (could be Skills). Qualifications maybe similar to Requirements; but we can put Essential Requirements under Requirements, Desired Skills under Skills. Qualifications maybe we can omit if not distinct. Or we could put Essential Requirements under Requirements and Desired Skills under Skills, and leave Qualifications empty (omit). That's fine. - Benefits: list USA benefits and note about variation. - Pay: include the Salary Range paragraph. - Schedule: include hybrid working description. We must not include headings with filler text. Ensure we don't include empty sections. Now produce HTML fragment: use

for each section heading, then content:

for prose,

• for lists. We need to preserve all substantive information. Let's extract details. About the role: - "The job Customer Success Managers (CSM) are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction." - Commercial team paragraph: "Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team." We could combine these into About the role. Responsibilities: Key Responsibilities: Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment – work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources Adoption – understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion – identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts. We need to preserve sub-bullets? The original had each as a heading with dash and then a sentence. We can treat each as a list item (
• ) with the text. Requirements (Essential Requirements): - 7+ years’ experience in similar roles - Strong communication and presentation skills - Ability to work well with cross-function and geographically distributed teams - Strong presentation skills on AVEVA engineering technologies, business initiatives and services OR similar products (AVEVA E3D, AVEVA Engineering, AVEVA Unified Engineering) - Experience with project and program management methodology and techniques Skills (Desired Skills): - 7+ years of qualifying experience within the process manufacturing and/or services industry - Proficiency in English - Travel to customer sites and AVEVA offices might be expected (10% - 20% annually) Benefits: - Flex work hours - 20 days PTO rising to 25 with service - three paid volunteering days - primary and secondary parental leave - well-being support - medical, dental, vision, and 401K - Note: It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Pay: - "Salary Range: This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training." Schedule: - Hybrid working description: "We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process." We must not include application instructions, EEO, legal, background check, etc. Now produce HTML. We need to ensure we don't repeat job title as heading. Not using etc. We'll output something like:

  About the role

  The job Customer Success Managers (CSM) are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction.

  Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions. If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.

  Responsibilities

  • Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
  • Deployment – work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources
  • Adoption – understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.)
  • Expansion – identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts.

  Requirements

  • 7+ years’ experience in similar roles
  • Strong communication and presentation skills
  • Ability to work well with cross-function and geographically distributed teams
  • Strong presentation skills on AVEVA engineering technologies, business initiatives and services OR similar products (AVEVA