Principal Customer Success Manager

About the Opportunity

The company provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. The organization empowers enterprises to control risk, manage costs, and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, the company supports major government organizations, financial services, media, and information technology companies. The company's data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. The company delivers the confidence of up to 99.999% high availability with mission-critical capabilities built in, such as security, compliance controls, and observability.

Responsibilities

• Develop, prioritize, and execute customer success plans to nurture and guide your customers along their journey with the company, leveraging insights from data and engagement.
• Collaborate across all functions of the organization to drive adoption, growth, and retention for your accounts while ensuring a positive customer experience.
• Manage multiple accounts as you deliver an exemplary experience by advocating on your customers’ behalf.
• Drive synergy across internal and customer teams to bring solid results and issue resolution.
• Serve as your customers’ trusted advisor.
• Collaborate with other functional teams to provide outstanding customer outcomes.
• Work with key stakeholders including Sales, Services, Support, Product, and Marketing teams, as well as other members of the Customer Success team.

Requirements

• 5+ years of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience.
• Highly skilled experience in successfully managing multiple high-value accounts and customers in a dynamic environment.
• Establishes effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives.
• Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references.
• Strong professional presence; can effectively deliver presentations and demos, have clear communications and interpersonal skills.
• Proactive and creative problem-solving mindset.
• Passion and high empathy for customer experience.
• Strong discipline in using CS Management tools to derive insights and optimize account health.
• Commitment to continuous learning and improvement.
• Consistently contributes to CS team initiatives and projects.

Qualifications

• English Language Skills and appropriate academic achievements, preferably Degree or equivalent.
• Experience with Partner relationship management.
• Knowledge of PostgreSQL, Linux, RedHat Linux, HPE Open Source, cloud service providers.

Skills

• Customer Success Management
• Account Management
• Customer Advocacy
• Collaboration
• Problem Solving
• Communication
• Leadership

Benefits

• The company is committed to supporting employees' overall well-being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.

Pay

TBD

Schedule

TBD

Company Culture

The company is committed to creating an inclusive environment for all employees. The company was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of its culture and are key to the company’s integrity.