Principal Customer Solutions Manager (CSM), US Healthcare & Life Sciences (HCLS)
About the role
The Principal Customer Solutions Manager (CSM) for US Healthcare & Life Sciences (HCLS) is responsible for guiding AWS customers through their multi-year cloud journeys. This role involves working closely with various AWS teams to ensure effective and efficient delivery of outcomes for the customer. The CSM will interface with customer and AWS leadership, driving collaboration across different groups and teams.
Responsibilities
- Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices
- Own end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes
- Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments
- Establish and mature operating models and governance structures to drive scale and long-term success
- Orchestrate cross-functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners
- Earn trust from technical practitioners to C-suite executives; serve as the customer's cloud journey coach and voice of the customer within AWS
- Lead executive briefings, roadmap reviews, and business outcome alignment sessions
- Apply deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain-specific use cases
- Help customers achieve organizational cloud readiness and AI fluency through skills development and experience-based accelerators
- Mentor and develop other CSMs; drive process improvements and mechanisms that scale impact across the portfolio
Requirements
Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. They will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead teams. Their enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
Qualifications
- 10+ years of senior customer facing role experience
- 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in a senior customer-facing role
- Experience in leading complex, large-scale, IT, technical or engineering programs
- Experience working with current technologies (especially cloud)
Skills
Preferred qualifications include:
- PMP/SCRUM/Agile certification or being SAFe certified
- Experience in or deep familiarity with Healthcare & Life Sciences industry (pharmaceuticals, biotechnology, medical devices, diagnostics, or clinical research)
- Understanding of Life Sciences regulatory frameworks (FDA, HIPAA, GxP, 21 CFR Part 11) and their implications for cloud architecture
- AWS certification(s) and/or hands-on experience with AWS services (compute, AI/ML, analytics, security, data)
- Experience driving AI/ML adoption programs, GenAI implementations, or data platform modernization initiatives
- Knowledge of scientific computing, genomics pipelines, clinical data management, or drug discovery workflows
Benefits
Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance, retirement plans, paid time off, and parental leave. For more information, visit https://amazon.jobs/en/benefits.