Principal Customer Solutions Manager (CSM), US Healthcare & Life Sciences (HCLS)

About the role

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager, you will be responsible for guiding AWS customers through their multi-year journey to the cloud. This role involves ensuring all AWS teams are working effectively and efficiently to deliver outcomes for the customer, interfacing with customer and AWS leadership, and driving collaboration between core account groups and product/engineering teams.

Responsibilities

• Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices
• Own end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes
• Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments
• Establish and mature operating models and governance structures to drive scale and long-term success
• Orchestrate cross-functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners
• Earn trust from technical practitioners to C-suite executives; serve as the customer's cloud journey coach and voice of the customer within AWS
• Lead executive briefings, roadmap reviews, and business outcome alignment sessions

Requirements

• 10+ years of senior customer facing role experience
• 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a senior customer-facing role
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience working with current technologies (especially cloud)

Qualifications

• PMP/SCRUM/Agile certification or SAFe certified
• Experience in or deep familiarity with Healthcare & Life Sciences industry (pharmaceuticals, biotechnology, medical devices, diagnostics, or clinical research)
• Understanding of Life Sciences regulatory frameworks (FDA, HIPAA, GxP, 21 CFR Part 11) and their implications for cloud architecture
• AWS certification(s) and/or hands-on experience with AWS services (compute, AI/ML, analytics, security, data)
• Experience driving AI/ML adoption programs, GenAI implementations, or data platform modernization initiatives
• Knowledge of scientific computing, genomics pipelines, clinical data management, or drug discovery workflows

Skills

• Deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain-specific use cases
• Passionate about delivering a great customer experience by deploying AWS solutions and driving innovation
• Obsessed with contributing to the day-to-day management of the customers’ successful migration to AWS

Benefits

• Comprehensive benefits including health insurance, retirement plans, paid time off, parental leave, and more

Pay

Base salary range: $210,200.00 - $284,300.00 USD annually

Schedule

Full-time