Principal Customer Solutions Manager (CSM), US Healthcare & Life Sciences (HCLS)

Amazon Web Services (AWS) · Herndon, VA · 3 wk ago

Project ManagementFull-time

About the role

The Principal Customer Solutions Manager (CSM) for US Healthcare & Life Sciences (HCLS) plays a pivotal role in guiding AWS customers through their multi-year cloud transformation journeys. This role requires a strong technical background, excellent problem-solving skills, and the ability to communicate effectively at both the executive and project levels.

Responsibilities

Identify and accelerate customers' realization of value throughout the cloud lifecycle through adoption of AWS services, partner solutions, and best practices
Own end-to-end customer transformation strategy, connecting technical execution to measurable business outcomes
Create, manage, and deliver complex business and technology programs, navigating risks and roadblocks in ambiguous environments
Establish and mature operating models and governance structures to drive scale and long-term success
Orchestrate cross-functional delivery across sales, solutions architecture, enterprise support, professional services, and AWS partners
Earn trust from technical practitioners to C-suite executives; serve as the customer's cloud journey coach and voice of the customer within AWS
Lead executive briefings, roadmap reviews, and business outcome alignment sessions
Apply deep understanding of Life Sciences regulatory requirements (FDA, HIPAA, GxP) and domain-specific use cases
Help customers achieve organizational cloud readiness and AI fluency through skills development and experience-based accelerators
Mentor and develop other CSMs; drive process improvements and mechanisms that scale impact across the portfolio

Qualifications

10+ years of senior customer facing role experience
15+ years of leading complex, large-scale, IT, technical or engineering programs experience
Bachelor's degree in Science, Technology, Engineering, Math, or a related field
Experience in a senior customer-facing role
Experience in leading complex, large-scale, IT, technical or engineering programs
Experience working with current technologies (especially cloud)

Preferred Qualifications

PMP/SCRUM/Agile certification or are you SAFe certified
Experience in or deep familiarity with Healthcare & Life Sciences industry (pharmaceuticals, biotechnology, medical devices, diagnostics, or clinical research)
Understanding of Life Sciences regulatory frameworks (FDA, HIPAA, GxP, 21 CFR Part 11) and their implications for cloud architecture
AWS certification(s) and/or hands-on experience with AWS services (compute, AI/ML, analytics, security, data)
Experience driving AI/ML adoption programs, GenAI implementations, or data platform modernization initiatives
Knowledge of scientific computing, genomics pipelines, clinical data management, or drug discovery workflows
PMP, Agile, or equivalent project management certification
Experience working in the public sector or with regulated industries
Demonstrated ability to influence without authority across matrixed organizations
Track record of delivering transformation outcomes for Fortune 500 or enterprise customers

Benefits