Principal Customer Solutions Architect, Ads Regulatory Compliance

Responsibilities

• Lead the development of strategic frameworks that translate evolving regulatory, legal, policy, and trust requirements into scalable operational and technical solutions.
• Partner across Product, Engineering, CELA, Trust & Safety, Operations, Data Science, Business Planning, and Executive Leadership to drive alignment on complex cross-functional initiatives.
• Design and mature governance models, readiness frameworks, risk taxonomies, decision processes, and operating mechanisms that improve organizational consistency and regulatory preparedness.
• Identify emerging regulatory trends, industry developments, and market risks, helping leaders proactively prepare for future requirements and opportunities.
• Drive cross-organizational programs that require balancing customer experience, business outcomes, platform capabilities, operational scalability, risk management, and regulatory obligations.
• Create durable mechanisms for regulatory intake, prioritization, implementation planning, readiness reviews, measurement, and continuous improvement.
• Act as a strategic advisor to senior stakeholders by simplifying complex problems and helping organizations navigate uncertainty with confidence.
• Build solid partnerships across regional and global teams to ensure solutions are scalable, adaptable, and aligned to diverse market requirements.

Qualifications

• Required Qualifications: Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 6+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience.
• 4+ years of customer-facing experience.
• 1+ year(s) people management experience.
• Preferred Qualifications: Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 12+ years experience in technical program/product management, coding, software development/delivery work or internship experience OR equivalent experience.
• 5+ years of customer-facing experience.
• 3+ years people management experience.
• Several years of experience leading large-scale cross-functional programs involving multiple organizations, stakeholders, and executive sponsors.
• Experience driving strategy, governance, compliance, trust & safety, risk management, platform operations, policy implementation, or related domains.
• Demonstrated ability to influence decisions without direct authority across engineering, business, legal, and operational organizations.
• Experience operating in ambiguous environments and building structure, clarity, and execution plans where no established framework exists.
• Solid executive communication skills with the ability to communicate complex concepts to technical and non-technical audiences.
• Proven ability to translate business objectives, regulatory requirements, and customer needs into actionable plans and scalable solutions.
• Experience working in highly regulated industries, digital platforms, online services, advertising technology, trust & safety, privacy, fraud prevention, AI governance, or compliance-related domains.
• Experience designing operating models, governance structures, risk frameworks, or organizational decision processes.
• Experience partnering with legal, policy, regulatory, or public affairs organizations.
• Strong systems-thinking mindset with the ability to identify interdependencies across product, engineering, operations, customer experience, and business processes.
• Demonstrated success leading strategic initiatives involving regulatory ambiguity, emerging technology, or industry transformation.
• Experience developing executive reviews, business cases, investment proposals, and organizational strategy documents.
• Passion for solving complex societal, regulatory, trust, and safety challenges while enabling innovation and growth.