Customer Solutions Architect

About the role

You've run the operation. You've lived the consequences of bad systems. You know the gap between what vendors promise and what actually works when things break at 2 AM. You have built technology solutions to close that gap. Now you'll use that experience to make sure we build solutions operators can actually use. You'll bridge real-world supply chain operations and our product development function. You work directly with our customer's supply chain teams to understand their systems, constraints, and processes. Then you translate that reality into product requirements our teams can build and you'll manage the solution delivery end-to-end.

Responsibilities

• Own the end-to-end delivery of customer implementations from scoping through production launch
• Engage directly with customer supply chain teams through discovery sessions, ride-alongs, and system reviews
• Stress-test concepts and build prototypes to catch edge cases and adoption blockers before they ship
• Translate operational challenges into actionable product requirements with clear use cases and priorities
• Manage stakeholder expectations, timelines, and scope while keeping everyone aligned on outcomes
• Run internal briefings bringing the voice of the operator into every product decision
• Raise flags early when something won't work in the field and drive corrective action
• Drive adoption and measure success post-launch, ensuring customers realize value quickly
• Spot expansion opportunities across workflows, business units, and use cases
• Distill trends across customers into strategic insights that shape our long-term strategy

Requirements

You've run complex supply chains at scale or built systems to run them. You actually did it, not just managed a team that did. You understand how ERPs, WMS, TMS, and planning systems work because you've lived inside them or built them.

• Proven track record managing complex project delivery in supply chain or technology implementations
• Understanding of modern supply chain systems (the deeper the better)
• Experience driving operational transformation, not just recommending it

Qualifications

• 8+ years hands-on supply chain operations and/or technology experience at scale

Skills

• Technologist and ahead of your peers on AI
• Empathize with why operators stay committed to legacy systems
• Translate between operations and engineering
• Credibility and conviction to stop bad ideas early and redirect toward what will actually land
• Want to build and deliver, not just consult

Benefits

Compensation & Benefits: As part of our commitment to People Powered Greatness, we invest in our team members with competitive compensation and a comprehensive benefits package to support your health, financial future, and daily life. The package includes medical, dental, and vision coverage, a 401(k) with company match, and commuter benefits. Total compensation may include a combination of a competitive base salary and equity. Your initial placement within our salary range will be based on your experience, qualifications. The base pay range for this role is $200,000 – $250,000 per year. Auger considers all qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Additionally, our privacy policy is available at https://auger.com/privacy-notice/.