Customer Solutions Architect

Solution Design

Develop and present tailored cloud-based and on-premise architecture solutions that address customer requirements for broadband access software products, ensuring alignment with organizational capabilities and industry standards.

Customer Engagement

Serve as the primary technical point of contact for customers, working directly with them to gather requirements, understand integration needs, and guide them through solution design and deployment.

Integration Support

Lead efforts to assist customers in integrating software solutions into their existing systems, ensuring smooth deployment and ongoing support.

Cross-Functional Collaboration

Partner with product management, engineering, sales, and marketing teams to provide technical input on product initiatives, go-to-market strategies, and customer-facing materials.

Go-to-Market and Sales Support

Provide technical expertise and product knowledge to support sales teams, partners, and customers. Contribute to the development of product collateral, presentations, and training materials.

Cloud Architecture Expertise

Design and recommend cloud-based solutions leveraging AWS, Azure, GCP, and On-Premise platforms to meet customer scalability, reliability, and performance requirements within the CATV/broadband domain.

Market & Technical Analysis

Conduct research and competitive analysis to identify trends and opportunities in element management, remote management/control, and cloud-based solutions relevant to the CATV market.

User-Centric Design

Work with engineering and product teams to ensure software interfaces and architectures are intuitive and meet the diverse needs of customer segments.

Performance & Compliance

Define and monitor technical KPIs to evaluate solution performance. Ensure all solutions comply with relevant regulatory standards and industry best practices in security, reliability, and performance.