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Jobs · Information Technology · Illinois

Principal Coordinator, Support Operations

Capital One · Chicago, IL · Today
Information Technology$63k–$72k/yrFull-time

Responsibilities

Assist the Service Desk by actively taking intake calls
Provide top-notch customer focused support
Have excellent written and verbal communication skills
Engage in cross-training efforts amongst peers where applicable
Contribute to site level operational readiness and process improvements
Effectively manage up as needed
Self-aware of gaps in skills and works to improve
Frequently collaborates with site lead, acting as back-up when delegated
Cross-platform collaboration with immediate peers

Qualifications

  • High School Diploma, GED, or equivalent certification
  • At least 1 year of experience in tech support and administration
  • At least 1 year of remote tech administration and end user support
  • At least 1 year of experience with Windows 10
  • At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)

Preferred Qualifications

  • Bachelor’s Degree in Business, Information Systems, Computer Science, or military experience
  • 1+ years of experience with Active Directory services integration
  • 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
  • 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
  • 1+ years of macOS Server administration experience
  • 1+ years of experience with Active Directory
  • 1+ years of experience with macOS – High Sierra or earlier operating system
  • 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
  • 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
  • 1+ years of experience with Mac experience supporting 100+ end users
  • 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
  • Apple certification(s)

Pay

The minimum and maximum full-time annual salaries for this role are listed below, by location.

  • Chicago, IL: $62,900 - $71,800 for Principal Coordinator, Support Operations

Schedule

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Location

This opportunity is based at the Chicago, Illinois location.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Drug-Free Workplace

Capital One promotes a drug-free workplace.

Application Process

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Recruiting Contact

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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