Principal Consultant, IT Project Benchmark Services (ITPB)

Position Overview

The Principal Consultant, IT Project Benchmark Services (ITPB) is a senior-level advisor and delivery leader responsible for directing complex benchmarking, performance analytics, and delivery optimization engagements.

Responsibilities

• Client Leadership & Advisory

• Advises CIOs, CTOs, CFOs, PMO leaders, and senior executives on project benchmarking, delivery governance, and cost competitiveness.
• Leads enterprise-level project performance benchmarking, including cost, schedule adherence, productivity, throughput, and maturity.
• Converts complex analytical findings into clear, actionable insights that influence strategic decisions and transformation roadmaps.
• Guides clients on delivery model improvements, Agile/SAFe performance, vendor productivity, sourcing strategies, and PMO optimization.

• Engagement Delivery & Execution

• Leads end-to-end ITPB engagements, including data gathering, normalization, complexity scoring, comparative analytics, and insights.
• Develops and refines benchmarking models, productivity baselines, forecasting mechanisms, delivery maturity assessments, and risk profiles.
• Ensures all analyses are data-driven, empirically grounded, and aligned to ISG’s benchmarking methodologies.
• Conducts executive briefings, work sessions, and value realization assessments with senior stakeholders.

• Practice, Offering & IP Development

• Owns and enhances ISG’s ITPB methodologies, analytics frameworks, benchmarking databases, and internal tools.
• Drives innovation, incorporating AI, predictive modeling, and automation into benchmarking capabilities.
• Publishes market insights, whitepapers, and other thought leadership, establishing ISG as a leader in performance benchmarking.
• Collaborates across service lines to integrate benchmarking as an enabler for sourcing, cost optimization, and transformation programs.

• Business Development & Sales Support

• Supports sales pursuits for benchmarking, project recovery, delivery optimization, and transformation advisory.
• Develops solution architectures and proposals for ITPB engagements.
• Provides benchmark insights that strengthen client relationships and uncover additional advisory opportunities.

• Team Leadership & Capability Development

• Leads, mentors, and develops teams across benchmarking, analytics, financial modeling, delivery operations, and PMO disciplines.
• Recruits and builds high-performing capabilities in benchmark analytics and delivery optimization.
• Fosters a collaborative, inclusive, and globally connected team culture.

Required Skillsets

• Technical & Analytical Expertise

• Strong proficiency in comparative analytics, productivity benchmarking, forecasting, and delivery maturity scoring.
• Understanding of DevOps, scaled Scaled Agile, MLOps, and modern delivery architectures.
• Familiarity with AI/ML-enabled analytics for prediction, variance analysis, and risk modeling.

• Leadership & Communication

• Executive presence with the ability to communicate complex insights to senior leaders.
• Strong leadership in matrixed, global delivery models.
• High business acumen connecting benchmarking insights to financial and operational outcomes.
• Exceptional written and verbal communication skills, including executive storytelling.

Required Qualifications

• Technical & Analytical Expertise

• Strong proficiency in comparative analytics, productivity benchmarking, forecasting, and delivery maturity scoring.
• Understanding of DevOps, scaled Scaled Agile, MLOps, and modern delivery architectures.
• Familiarity with AI/ML-enabled analytics for prediction, variance analysis, and risk modeling.

• Leadership & Communication

• Executive presence with the ability to communicate complex insights to senior leaders.
• Strong leadership in matrixed, global delivery models.
• High business acumen connecting benchmarking insights to financial and operational outcomes.
• Exceptional written and verbal communication skills, including executive storytelling.

• Education

• Bachelor’s degree required, STEM or Finance discipline desirable.
• MBA or another advanced degree (s) desirable.
• Relevant certifications (PMP, SAFe, Agile, ITIL) desirable.