Principal Consultant - Digital Transformation

About the role

Principal Consultants at Torq lead complex digital transformation work for clients navigating high-stakes business and technology change. This role is for experienced consulting leaders who can shape direction, build trust with senior stakeholders, and turn strategic priorities into practical execution.

What You Could Be Doing

• Lead multiple workstreams or full engagement components across complex digital transformation, technology delivery, business operations, or enterprise program initiatives.
• Partner with client leaders across business, product, technology, operations, finance, and executive teams to define priorities, align initiatives, and drive measurable outcomes.
• Translate strategic goals into practical execution plans, including roadmaps, operating models, governance structures, decision frameworks, and implementation plans.
• Provide delivery leadership across multiple workstreams, ensuring teams understand priorities, risks, dependencies, timelines, and expected outcomes.
• Facilitate executive conversations, steering committee discussions, workshops, and cross-functional working sessions that drive alignment and decision-making.
• Identify risks, tradeoffs, dependencies, and organizational barriers across complex initiatives, then recommend practical solutions.
• Develop executive-ready materials, narratives, dashboards, decision documents, and recommendations that help clients understand progress and take action.
• Coach and guide consultants and senior consultants by setting direction, reviewing deliverables, providing feedback, and raising the overall quality of team output.
• Serve as a trusted client partner by understanding business needs, anticipating challenges, and helping stakeholders navigate complexity.
• Lead business development efforts by identifying client needs, shaping solution ideas, contributing to proposals, and participating in sales conversations or presentations.
• Collaborate with other Torq practices and experts to develop feasible, high-value solutions for clients.

What You Bring to the Table

• Ideal 7+ years of experience in consulting, technology transformation, digital delivery, business operations, program delivery, or a similar client-facing environment.
• Strong problem-solving skills with the ability to structure ambiguous challenges, identify root causes, and develop practical recommendations.
• Excellent executive communication skills, including the ability to translate complex technical, operational, or organizational topics into clear business narratives.
• Proven ability to build trusted relationships across business, product, technology, operations, and executive teams.
• Experience leading major workstreams, engagement components, or cross-functional initiatives with multiple stakeholders and dependencies.
• Strong organizational leadership, including the ability to manage priorities, timelines, deliverables, risks, and teams across complex initiatives.
• Ability to operate independently, make sound decisions, and know when to escalate, involve others, or shift direction.
• Comfort operating in fast-paced environments where priorities, stakeholders, and requirements evolve.
• High self-awareness, openness to feedback, and a strong sense of ownership for client outcomes, team performance, and delivery quality.

Core Consulting Strengths

• Experience working with technical teams, business stakeholders, or cross-functional groups to clarify needs, evaluate tradeoffs, and drive alignment.
• Familiarity with software delivery, digital transformation, enterprise platforms, cloud, CRM, ERP, data, analytics, or related technology initiatives.
• Ability to understand system impacts, dependencies, risks, delivery constraints, and business implications without needing to be the deepest technical expert in the room.
• Experience working in Agile, Scaled Agile, hybrid delivery, or similar collaborative environments.
• Ability to connect business objectives to technology delivery, operating model changes, process improvements, adoption needs, and measurable outcomes.
• Ability to guide clients through tradeoff discussions and help teams make decisions that balance value, feasibility, timing, and risk.

Business and Technology Fluency

• Experience working with technical teams, business stakeholders, or cross-functional groups to clarify needs, evaluate tradeoffs, and drive alignment.
• Familiarity with software delivery, digital transformation, enterprise platforms, cloud, CRM, ERP, data, analytics, or related technology initiatives.
• Ability to understand system impacts, dependencies, risks, delivery constraints, and business implications without needing to be the deepest technical expert in the room.
• Experience working in Agile, Scaled Agile, hybrid delivery, or similar collaborative environments.
• Ability to connect business objectives to technology delivery, operating model changes, process improvements, adoption needs, and measurable outcomes.
• Ability to guide clients through tradeoff discussions and help teams make decisions that balance value, feasibility, timing, and risk.

Execution and Client Impact

• Ability to translate complex information into clear plans, recommendations, materials, and narratives that support decision-making.
• Experience creating executive-ready deliverables such as status reports, decision documents, roadmaps, dashboards, steering committee materials, implementation plans, or operating models.
• Ability to identify risks, dependencies, open questions, and opportunities for improvement across complex initiatives.
• Comfort measuring progress and outcomes through KPIs, metrics, and other indicators of business value.
• Proven ability to lead teams, coordinate stakeholders, and keep work moving without needing every step defined in advance.
• Ability to bring practical solutions to client challenges rather than simply identifying problems.
• Comfort communicating status, risks, decisions, and recommendations to both client leadership and internal Torq leadership.
• Ability to maintain delivery quality across multiple moving parts, ensuring the team is focused on the right work and producing usable outcomes.

Leadership and Team Impact

• Ability to lead consultants and senior consultants through clear direction, thoughtful delegation, feedback, context-setting, and work review.
• Comfort setting high but realistic standards for quality, communication, problem-solving, and follow-through.
• Ability to stay composed under pressure and help teams remain focused during complex, fast-moving, or high-stakes situations.
• Strong team orientation, including a willingness to coach others, share knowledge, and contribute to a positive team environment.
• Ability to adapt when priorities change, timelines shift, stakeholder expectations evolve, or client needs become more complex.
• Sound judgment when making decisions, escalating issues, resolving conflicts, and balancing client needs, team dynamics, delivery risks, and Torq’s standards.
• Ability to create trust with clients and teammates through reliability, professionalism, candor, and follow-through.
• Ability to model strong consulting behaviors and help others understand what good looks like.

Business Development and Relationship Growth

• Ability to identify client pain points, future needs, new initiatives, renewal opportunities, or areas where Torq can provide additional support.
• Comfort building relationships with stakeholders beyond the immediate project team, including senior leaders and decision-makers.
• Ability to contribute to proposals, sales conversations, solutioning discussions, client presentations, and account growth strategies.
• Strong client presence, including the ability to build credibility through delivery, communication, judgment, and genuine partnership.
• Ability to share relevant examples, success stories, or lessons learned in a way that helps clients understand potential value.
• Comfort collaborating with other Torq experts to shape practical, feasible solutions for clients.
• Ability to balance relationship-building with delivery accountability, ensuring clients see Torq as a partner that solves real problems rather than simply fills roles.

Benefits and Other Fun Stuff

• Competitive Salary – your bank account will be smiling
• Unlimited PTO – we’re serious about that work-life balance thing
• Best-in-class health/vision/dental benefits – your health is our priority
• Generous 401K options – take care of your future with us
• Paid Parental Leave - supporting you during life's biggest milestones