Principal Clinical Implementation Specialist - East
Job Description
- Train and guide surgeons and hospital staff in the use of Stryker Neurosurgical Enabling Technologies products.
- Ensure a smooth account transition for the new site and surgeon to the primary clinical specialist or customer.
- Troubleshoot and solve technical issues related to Neurosurgical Enabling Technologies products.
- Serve as established “go-to” for all Neurosurgical Enabling Technologies case coverage types.
- Promote the clinical benefits of the Neurosurgical Enabling Technologies product ecosystem during cases, trials, VIP visits, tradeshows, etc.
- Educate surgeons and staff on the clinical benefits of products and best practices.
- Support clinical studies and collect data according to regulations.
- Support field-based clinical Neurosurgical Enabling Technologies education efforts.
- Work with Clinical Specialist Managers, local sales team, and other stakeholders to prescribe product launch timelines and ensure a positive experience.
- Track and update launch timelines with relevant stakeholders.
- Provide prompt and accurate complaint reports and complete reports detailing case reviews, services performed, and recommendations for improvements.
- Maintain awareness of the market and gather competitive intelligence.
- Conduct Launch “Wrap-Up” meetings to ensure customer expectations are met.
- Support field-based case coverage as needed (floater).
- Onboard, coach, and mentor team members through new hire training, shadowing, and certification processes.
- Identify gaps or recurring trends in team knowledge base and lead training sessions to enhance skillsets and consistency.
Education & Special Trainings
- 4 year degree required
Qualifications & Experience
- 6 years of relevant work experience required
- Minimum 1 year of proven ability performing all aspects of the Neurosurgical Enabling Technologies Clinical Specialist role, preferably as a Sr. Neurosurgical Enabling Technologies Clinical Specialist
- Proven ability to show agility and leadership in responding to new or rapidly changing situations
- Proven ability to increase business impact by building collaborative networks internally and externally
- Proven customer service skills that focus on the details, outputs, and deliverables that have a strong surgeon customer impact
- Valid Driver’s license with good driving record required
Physical & Mental Requirements
- Excellent problem-solving, interpersonal, and organizational skills
- Physical Requirements-Medium work: Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects
- Physical Requirements-Medium work: Ability to lift up to 20 pounds occasionally
Pay Ranges
- USN: $89,300 - $148,800 USD Annual
- US5: $93,800 - $156,200 USD Annual
- US10: $98,200 - $163,700 USD Annual
- US15: $102,700 - $171,100 USD Annual
- US20: $107,200 - $178,600 USD Annual
- US30: $116,100 - $193,400 USD Annual
Health & Financial Benefits
- Medical and prescription drug insurance
- Dental insurance
- Vision insurance
- Critical illness insurance
- Accident insurance
- Hospital indemnity insurance
- Personalized healthcare support
- Wellbeing program
- Tobacco cessation program
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- 401(k) plan
- Employee Stock Purchase Plan (ESPP)
- Basic life and AD&D insurance
- Short-term disability insurance
Additional Information
United States of America Pay Ranges:
- USN: $89,300 - $148,800 USD Annual
- US5: $93,800 - $156,200 USD Annual
- US10: $98,200 - $163,700 USD Annual
- US15: $102,700 - $171,100 USD Annual
- US20: $107,200 - $178,600 USD Annual
- US30: $116,100 - $193,400 USD Annual
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Click here to learn more about: US Stryker employee benefits
Stryker offers innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
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