Clinical Implementation Specialist

Accountabilities

• Lead activation projects for strategic healthcare clients from initial kickoff through implementation, go-live, and ongoing optimization.
• Create and standardize implementation methodologies, frameworks, and best practices to improve scalability and efficiency.
• Create detailed implementation plans aligned with client goals, timelines, workflows, and operational requirements.
• Cook up cross-functional teams including IT, clinical teams, administrative staff, Product, and Engineering throughout implementation cycles.
• Configure and customize solutions to support client-specific workflows and healthcare operational needs.
• Create operational tools, dashboards, and reporting workflows using platforms such as Retool to support implementation visibility and performance tracking.
• Develop and deliver training programs for healthcare providers, staff members, and administrators.
• Define and monitor key performance indicators (KPIs) to evaluate implementation success and client adoption.
• Build automated reporting solutions that provide visibility into progress, challenges, and business impact.
• Manage executive-level client relationships during activation phases, ensuring strong engagement and satisfaction.
• Maintain implementation documentation, process improvements, and operational playbooks.
• Partner with Product and Engineering teams to troubleshoot technical challenges and improve customer outcomes.
• Identify opportunities to optimize implementation processes based on feedback, data insights, and operational performance.

Requirements

• Bachelor’s degree in Healthcare Administration, Business, Computer Science, or a related technical field.
• 3+ years of experience working in SaaS, healthcare technology, implementation, customer success, or a similar role.
• Strong project management skills with experience managing multiple strategic implementations simultaneously.
• Technical aptitude with basic data analysis capabilities, including SQL and experience with data visualization tools such as Looker or Tableau.
• Experience managing enterprise stakeholders and driving adoption through change management strategies.
• Excellent communication, presentation, and relationship-building skills, particularly with senior stakeholders.
• Able to collaborate effectively with clinical teams, technical teams, and business leaders.
• Willingness and ability to travel approximately 25% of the time, with potential travel up to 50% depending on client needs.

Preferred Qualifications

• Experience with AI or machine learning technologies within healthcare environments.
• Strong understanding of healthcare workflows and electronic health record (EHR) systems, especially Epic.
• Experience using low-code platforms such as Retool to build operational tools and dashboards.
• Ability to write and understand basic JavaScript and SQL for implementation customization.
• Background in clinical documentation, medical workflows, or medical scribing.

Benefits

• Fully remote work environment with opportunities for collaboration and client engagement.
• Competitive compensation package.
• Opportunities to work with innovative healthcare technology and contribute to meaningful industry transformation.
• Professional growth opportunities in a fast-paced, high-impact environment.
• Exposure to enterprise healthcare organizations and complex technology implementations.