Principal Clinical Implementation Lead - East

Job Description

• Train and guide surgeons and hospital staff in the use of Stryker Neurosurgical Enabling Technologies products.
• Ensure a smooth account transition for the new site and surgeon to the primary clinical specialist or customer.
• Troubleshoot and solve technical issues related to Neurosurgical Enabling Technologies products.
• Serve as established “go-to” for all Neurosurgical Enabling Technologies case coverage types.
• Promote the clinical benefits of the Neurosurgical Enabling Technologies product ecosystem during cases, trials, VIP visits, tradeshows, etc.
• Educate surgeons and staff on the clinical benefits of products and best practices.
• Support clinical studies and ensure data collection and communication comply with regulations.
• Support field-based clinical Neurosurgical Enabling Technologies education efforts.
• Work with Clinical Specialist Managers, local sales team, and other stakeholders to prescribe product launch timelines and communicate plans.
• Track and update launch timelines with relevant stakeholders.
• Provide prompt and accurate complaint reports and complete reports detailing case reviews, services performed, and recommendations for improvements.
• Monitor the market and gather competitive intelligence.
• Conduct Launch “Wrap-Up” meetings to ensure customer expectations and requirements are met.
• Support field coverage as needed (floater).
• Onboard, coach, and mentor team members through new hire training, shadowing, and certification processes.
• Identify gaps or recurring trends in team knowledge base and lead training sessions to enhance skillsets and consistency.

Qualifications & Experience

• 6 years of relevant work experience required.
• Minimum 1 year of proven ability performing all aspects of the Neurosurgical Enabling Technologies Clinical Specialist role, preferably as a Sr. Neurosurgical Enabling Technologies Clinical Specialist.
• Proven ability to show agility and leadership in responding to new or rapidly changing situations.
• Proven ability to increase business impact by building collaborative networks internally and externally.
• Proven customer service skills focusing on surgeon customer impact.
• Valid Driver’s license with good driving record required.

Physical & Mental Requirements

• Excellent problem-solving, interpersonal, and organizational skills.
• Ability to analyze and resolve non-routine sales issues using independent judgment.
• Ability to quickly resolve complex challenges in a dynamic hospital/OR environment.
• Physical Requirements: Medium work - Ability to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force constantly to move objects.

United States of America Pay Ranges

USN: $89,300 - $148,800 USD Annual
US5: $93,800 - $156,200 USD Annual
US10: $98,200 - $163,700 USD Annual
US15: $102,700 - $171,100 USD Annual
US20: $107,200 - $178,600 USD Annual
US30: $116,100 - $193,400 USD Annual

Health & Financial Benefits

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program.
Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.