Principal Care Management (PCM) Care Coordinator

About the role

MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations.

Responsibilities

• Assist clinicians with gathering medical information for patients in-between visits utilizing different electronic health record systems.
• Report any medical concerns monthly for patients such as falls, medication, behavioral concerns and recent hospitalizations.
• Completion of PCM as assigned and as needed to ensure all interventions are completed each month with approximately 15 patients per day.
• Report any issues directly to the ancillary program manager and/or Chief Clinical Officer when applicable.
• Aid with additional employee trainings as necessary/provide support to newer employees that may need additional assistance via “shadowing.”

Requirements

• High level of organizational skills and proven follow up ability
• Requires both basic knowledge of medical terminology, attention to detail, and excellent written and verbal communication skills
• Thorough understanding of healthcare technologies including but, not limited to: using Electronic Health Record Systems, Microsoft Outlook, Microsoft Excel and internet/cloud based applications
• Must be able to communicate with facility staff, colleagues, and medical team members effectively and professionally.

Knowledge, Skills and Abilities

• High level of organizational skills and proven follow up ability
• Requires both basic knowledge of medical terminology, attention to detail, and excellent written and verbal communication skills
• Thorough understanding of healthcare technologies including but, not limited to: using Electronic Health Record Systems, Microsoft Outlook, Microsoft Excel and internet/cloud based applications
• Must be able to communicate with facility staff, colleagues, and medical team members effectively and professionally.

Education, Licensing, Experience

• Minimum High School Diploma required
• Must have quiet space free of distractions with internet at home for remote setting