Principal Care Management (PCM) Care Coordinator

About the role

MTC Care is the nation's leading telemedicine provider of behavioral health care to skilled nursing, assisted living and independent living facilities. We seek an experienced full-time PCM Care Coordinator to perform remote monitoring and principal care management for patients under the supervision of the medical team.

Responsibilities

• Perform remote monitoring and principal care management for assigned patients.
• Track and monitor patient data communication across members of the medical team.
• Engage with patients and family members, reporting out clinical summaries.
• Assist clinicians with gathering medical information for patients in-between visits using different electronic health record systems.
• Report any medical concerns monthly for patients, such as falls, medication issues, behavioral concerns, and recent hospitalizations.
• Complete PCM tasks as assigned, ensuring all interventions are completed each month with approximately 15 patients per day.
• Report any issues directly to the ancillary program manager and/or Chief Clinical Officer when applicable.
• Aid with additional employee trainings and provide support to newer employees via "shadowing."

Knowledge, Skills and Abilities

• High level of organizational skills and proven follow-up ability.
• Basic knowledge of medical terminology, attention to detail, and excellent written and verbal communication skills.
• Thorough understanding of healthcare technologies, including using Electronic Health Record Systems, Microsoft Outlook, Microsoft Excel, and internet/cloud-based applications.
• Ability to communicate effectively and professionally with facility staff, colleagues, and medical team members.

Education, Licensing, Experience

• Minimum High School Diploma required.
• Must have a quiet space free of distractions with internet at home for remote setting.

This job description is not all-inclusive, and there may be other tasks and responsibilities as required.

About Us

MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations.