Principal

About the role

We are seeking a talented Principal to join our growing professional services team. The right candidate is someone who has extensive experience working with strategic customers and overseeing consulting service delivery while acting as a trusted advisor for customer’s key technology initiatives.

Responsibilities

• Plan, lead, and manage multiple concurrent projects across multiple customers
• Work alongside the project delivery team, sales, partners, leadership team and customers to ensure engagement success
• Build strong relationships with key existing clients for repeat business
• Measure project progress, client benefits, and budget expectations through tracking tools
• Collaborate, review, and strengthen engineering team performance on current project delivery; including utilization and profitability
• Identify project risks and challenges and develop resolution plans
• Collaborate with sales and service delivery teams to determine, develop, and deliver solution proposals and Statements of Work for prospective and existing clients
• Collaborate with the VP of Customer Success to develop and implement service delivery process and engagement improvements
• Serve as the single point of contact/escalation for customer executives
• Support delivery team on project planning and kickoff
• Support sales pursuit for new logo customers in areas of expertise
• Strategic advisory throughout the customer journey

Qualifications

• 10+ years of consulting experience delivering professional services engagements
• Track record of delivering large, complex projects
• Track record of building key client relationships (including C-Level) and securing repeat business
• Demonstrated expertise of public cloud services, preferably AWS
• Great understanding of Agile project delivery
• Capable of vulgarizing complex technical concepts
• Great verbal and written communication skills
• Strong presentation skills
• Results orientated
• Customer & partner obsessed
• Possess a natural curiosity and excitement for learning new technology
• Ability to travel as needed to support project kickoffs and key client milestones

Preferred Qualifications

• Bachelor's degree in computer science or business
• Professional certification with any of the major Cloud providers, preferably AWS
• Excellent business and planning skills
• Experience coaching and educating teams to improve their overall skills