Principal

About the role

The Principal is a strategic business leader and client service expert who serves as a client advisor and is responsible for developing accounts with meaningful revenue potential. This role combines business development with delivery leadership, requiring strong client relationships, account strategy development, and the ability to identify and execute growth opportunities. The Principal leads engagements of high complexity and scale, originates leads for new clients and/or identifies Business Development opportunities at existing accounts, actively develops the next generation of leaders, and is accountable for account-level P&L outcomes and client satisfaction.

Responsibilities

• Own and deepen relationships with key stakeholder contacts; serve as the primary firm relationship representative and account advisor
• Manage all elements of engagements including scope, budget, schedule, work streams, deliverables, profitability, and skill development of the team
• Develop and drive account vision and strategic priorities; connect delivery to strategy and identify growth opportunities
• Monitor account health and engagement metrics; identify opportunities for Business Development through expansion and renewal
• Conduct regular on-site visits to strengthen client relationships and participate in planning sessions and steering committee meetings
• Lead planning sessions and steering committee meetings with client stakeholders; facilitate discovery workshops and scoping sessions
• Coordinate with delivery teams and specialists to ensure quality execution and client satisfaction throughout engagements
• Address client issues and concerns promptly; maintain and elevate relationships
• Proactively leverage subject matter expertise and experiences to enable clients, project teams, and practices to work smarter, serve better, and solve problems faster
• Demonstrates thought leadership and strategic management of PM expertise
• Reduce project risk by following all QA, legal, and risk standards
• Metric: Productive Utilization Hours 1,040 – 1,248 hours annually
• Metric: Productive Utilization Rate 50 - 60%
• Metric