Principal Associate, Leadership and Enterprise Experiences Facilitator

About the role

Capital One’s Enterprise Learning & Development (L&D) organization is seeking an expert facilitator to independently own high-stakes enterprise learning experiences. Facilitation delivery is the core of this role: you’ll adapt and deliver enterprise learning content for complex, cross-functional, and high-stakes audiences, operating autonomously in ambiguous situations.

You’ll serve as a trusted facilitation partner within your program or content area, translating what you see in the room into insight that strengthens learning products, standards, and practices.

Responsibilities

The Ideal Candidate Is… A Trusted Facilitation Partner: You act as a trusted partner within your program or content area, leading high-stakes enterprise learning experiences. An Expert Practitioner: You bring subject matter expertise in your assigned content area(s), dynamically adapting your delivery to complex, cross-functional, or high-stakes audiences, leading applied facilitation and performance discussions, and translating classroom insight into actionable feedback that strengthens learning products, standards, and practices.

An Autonomous, End-to-End Owner: You independently identify facilitation and program issues, use sound judgment to work through them, and own the solution end to end, whether that’s adapting content, resolving a delivery gap, or strengthening how a program is run. You thrive in ambiguity and create clarity for others rather than needing it handed to you.

A Coach and Multiplier: You model advanced facilitation behaviors and support others’ growth. You lead observation, feedback, and calibration efforts, and coach and mentor facilitators both formally and informally.

Requirements

• Bring exceptional facilitation and communication skills with the ability to engage complex, cross-functional, or high-stakes audiences in a compelling and impactful style
• Operate autonomously in ambiguous situations, using sound judgment to identify problems independently and drive them to resolution without needing structure provided for you
• Own outcomes end to end within your facilitation and program scope, from diagnosing a gap through recommending and delivering the solution
• Translate classroom insight into actionable feedback that improves learning products, standards, and practices
• Coach and mentor other facilitators, and contribute to observation, feedback, and calibration efforts that raise quality across the team
• Bring subject matter expertise in your content area(s), connecting theory to practical, real-world business application

Qualifications

Basic Qualifications: High School Diploma, GED, or equivalent certification, At least 3+ years of facilitation experience

Preferred Qualifications: Bachelor’s Degree, 3+ years of experience in the learning and development field, Experience coaching or mentoring other facilitators, Certification in CliftonStrengths, MBTI, SDI (Core Strengths), DiSC, or other team/personality assessments, Experience in the financial services industry, Experience with acting, improv, or public speaking

Pay

The minimum and maximum full-time annual salaries for this role are: McLean, VA: $108,900 - $124,300 for Learning Consultant, Richmond, VA: $98,900 - $112,900 for Learning Consultant. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.