Principal - Architecture

Technical Experience

• 10 years of hands-on Salesforce experience including Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, and Agentforce
• Experience shipping features, configuring data models, integrating external systems, and troubleshooting production issues
• Deep expertise in at least 2 of the following areas:
  • Sales Cloud architecture
  • Service Cloud configuration
  • Marketing Cloud Engagement
  • Data Cloud
  • Agentforce/Einstein Copilot
  • Commerce Cloud
  • Integration design (APIs, middleware, ETL patterns)
• Proficiency with SQL and data modeling
• Comfortable with APIs and API-first architecture
• Ability to design pseudocode or explain data pipelines
• Familiarity with cloud infrastructure, databases, identity management, and compliance frameworks
• Comfort asking smart questions about adjacent technologies such as AI/ML, security, and governance

Consulting Delivery Experience

• Minimum 5 years in a consulting or SI delivery role (Salesforce consulting partner, tech SI, or in-house consulting team)
• Understanding of the consulting operating model including fixed-scope engagements, rapid onboarding, stakeholder management, and delivery under timeline pressure
• Track record leading engagements with complex requirements, multiple stakeholder groups, and meaningful scope (250K–2M contract value)
• Ownership of delivery outcomes beyond technical tasks
• Proven ability to work directly with enterprise clients including navigating approvals, managing expectations, handling scope creep, and building long-term relationships
• Experience with enterprise sales cycles and political dynamics
• Ability to define and execute phased go-to-market strategies, manage pilot-to-production transitions, and measure adoption success
• Skill in staging work for early wins and stakeholder confidence

Business Acumen & Commercial Thinking

• Ability to frame technical problems in business language
• Quantify impact (e.g., KYC turnaround from 3 days to 2 hours, annual FTE cost of 450K, revenue uplift, risk reduction)
• Connect solutions to P&L impact; comfortable reading and discussing financial metrics such as margins, COGS, ROI, cost of ownership, and payback period
• Ability to defend project economics to finance and executive teams
• Understand engagement economics including fixed-fee vs. time-and-materials tradeoffs, scope protection to preserve margin, and how scope changes impact delivery profitability
• Think like a delivery lead: identify expansion opportunities, position next steps, and scale solutions across business units or geographies
• Grow accounts beyond MVP delivery

Behavioral & Leadership Attributes

• Strong communicator: present complex ideas clearly to both technical and non-technical audiences
• Skilled stakeholder manager: build trust across organizational hierarchies, navigate competing interests, listen deeply, and adapt without defensiveness
• Comfortable with ambiguity: make high-stakes decisions with incomplete information, identify risks early, propose mitigations, and escalate appropriately
• Customer obsessed: own client success, measure adoption, iterate on feedback, and celebrate wins
• Resilient and adaptable: ship complex projects despite obstacles such as scope changes, resource constraints, and data quality issues; stay calm and focused on outcomes

Preferred Qualifications

• Proven experience at a top-tier Salesforce consulting partner (e.g., Slalom, Deloitte, Accenture, Simplus, Salesforce PS, Coastal Cloud, IBM, PwC, EY, KPMG) or recognized technology SI
• Track record of leading or co-owning engagements with contract values ≥1M and teams of ≥3 people
• Hands-on experience with Data Cloud architecture, Agentforce design, or AI-native solution patterns including LLMs, prompt engineering, RAG, and discovery/architecture work with Fortune 500 or highly regulated clients (financial services, healthcare, public sector)
• Salesforce certification (e.g., Platform Developer I, Solutions Architect, or relevant cloud certification)
• History of mentoring junior engineers, supporting presales efforts, or supporting business development in closing deals
• Experience managing engagement P&L, tracking delivery margin, or making scope/timeline tradeoffs to protect profitability

Variable compensation includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range is dependent on skills, experience, performance, and internal equity.