Principal Analyst, IT QA – Fiber End-to-End Product Quality

About the role

The Principal Analyst, IT Quality Assurance serves as the strategic quality lead for T-Mobile's Fiber Broadband portfolio, owning end-to-end quality assurance across customer journeys, platforms, systems, hardware, and partner ecosystems. This role is responsible for defining and driving Fiber E2E quality strategy, ensuring comprehensive test coverage across T-Mobile systems, Fiber platforms, vendor integrations, network technologies, and customer-facing experiences.

Responsibilities

• Own End-to-End Fiber Quality Strategy
• Define and own the E2E quality strategy across the Fiber broadband ecosystem, including customer journeys, T-Mobile IT systems, Fiber platforms, vendor integrations, hardware, network provisioning, and operational workflows.
• Establish quality objectives, testing approaches, and validation frameworks that ensure consistent customer experiences across all Fiber products and capabilities.
• Act as the central quality authority for Fiber initiatives, ensuring alignment across all participating teams and stakeholders.
• Lead Cross-Functional Test Planning & Coverage Alignment
• Drive cross-functional test planning and coordination across Product, Engineering, QA, Operations, and vendor organizations.
• Ensure complete test coverage across customer journeys, backend systems, APIs, platform integrations, hardware components, provisioning flows, and operational processes.
• Define ownership models and governance structures that clearly assign testing responsibilities across teams and domains.
• Coverage Alignment
• Coordinate quality activities across multiple concurrent Fiber initiatives and releases.
• Identify, Assess, and Mitigate Quality Risks
• Proactively identify testing gaps, integration risks, customer experience vulnerabilities, and release readiness concerns.
• Lead risk assessments across system integrations, platform dependencies, hardware interactions, and third-party vendor solutions.
• Drive resolution plans and mitigation strategies to address quality issues before customer impact occurs.
• Ensure critical customer scenarios are validated across the complete Fiber lifecycle.
• Ensure Scalable E2E Testing Operations
• Oversee E2E testing readiness, including test environments, test data, tooling, infrastructure, and execution planning.
• Partner with internal and external teams to ensure test resources support current and future Fiber program needs.
• Improve testing efficiency, repeatability, and scalability through process improvements, automation strategies, and operational governance.
• Establish standards and best practices for E2E testing across Fiber initiatives.
• Executive Communication & Quality Leadership
• Provide executive-level visibility into quality health, release readiness, testing progress, and key risks.
• Present quality status, recommendations, and strategic insights to senior leadership and cross-functional stakeholders.
• Support and mentor E2E Test Leads by providing strategic direction, system-level oversight, and risk-based decision-making guidance.
• Drive a culture of quality excellence focused on customer experience outcomes.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or Business and 7 years of related work experience. Or, a combination of education and experience deemed equivalent
• 7+ years of Quality Assurance, Quality Engineering, Test Management, or Product Quality experience
• 5+ years leading large-scale cross-functional testing efforts spanning multiple systems, applications, and organizations
• Experience supporting complex end-to-end customer journeys and enterprise platform integrations.
• Strong understanding of SDLC, Agile delivery methodologies, release management, and quality governance
• Executive-level communication and stakeholder management experience
• Experience with test automation strategies, quality metrics, and release readiness frameworks
• Experience leading quality strategy for large programs involving multiple product and engineering teams
• Experience in Broadband, Fiber, Telecommunications, ISP, Networking, or Connected Home technologies preferred
• Experience validating customer onboarding, provisioning, activation, service assurance, billing, and support workflows preferred
• Experience working across internal and external vendor ecosystems preferred
• Strong understanding of APIs, backend services, platform integrations, and distributed system architectures preferred
• At least 18 years of age
• Legally authorized to work in the United States