Quality Assurance (QA) Product Analyst

Key Responsibilities

• Act as a liaison between the Product team and other departments (Engineering, Support, Operations), ensuring seamless communication on product updates, issues, and feature releases.
• Translate technical concepts and product changes into accessible language and formats for non-technical stakeholders.
• Develop and maintain comprehensive internal and training documentation (e.g., step-by-step guides, onboarding, feature release materials) for internal teams using our proprietary software, EMR, and operational tools.
• Maintain and improve streamlined systems for bug tracking, feature suggestion intake, and issue resolution working alongside the support team.
• Own and update the internal product feature matrix, including a detailed breakdown of features, user permissions, and access by role type.
• Coordinate and execute QA testing for new releases, ensuring functionality, usability, and adherence to security and compliance standards.
• Help work through QA processes for both mobile and web platforms.
• Maintain dashboards and documentation pertaining to engineering and IT compliance, including task tracking, remediation status, and audits.
• Partner with the existing product team to help improve product velocity by assisting with speedy deployments.
• Guide the support team to help maintain the feature release and feature request pipeline.

Requirements

• Bachelor's Degree or equivalent work experience in Product Operations, Health Tech, or Engineering Support.
• Highly organized, with a keen eye for detail and a passion for process optimization.
• Proven ability to manage multiple projects and deadlines in a fast-paced, startup environment.
• Strong communication skills, both written and verbal.
• Experience producing clear and engaging content for diverse audiences.
• Comfortable working with minimal structure and shaping new systems from the ground up.
• Familiarity with modern workflow and documentation tools including: Google Workspace, Lucidchart, Miro, Notion, Jira, and Zapier.
• Experience with automation frameworks and tools like Maestro, Detox, BrowserStack, Rainforest QA or other similar tools is preferred.
• Able to read React code and basic technical know-how to utilize Claude Code or Codex in everyday processes is nice to have.
• Experience working in a clinical or health tech environment.
• Knowledge of security and compliance frameworks (HIPAA, SOC 2, etc.).
• Prior experience in QA testing or technical documentation.
• Familiarity with EMR systems or healthcare operations workflows.

Benefits

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You'll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options and a 401(k).