Principal Analyst, IT QA – Fiber End-to-End Product Quality

About the role

The Principal Analyst, IT Quality Assurance serves as the strategic quality lead for T-Mobile's Fiber Broadband portfolio, owning end-to-end quality assurance across customer journeys, platforms, systems, hardware, and partner ecosystems.

Responsibilities

• Define and own the E2E quality strategy across the Fiber broadband ecosystem, including customer journeys, T-Mobile IT systems, Fiber platforms, vendor integrations, network technologies, and customer-facing experiences.
• Establish quality objectives, testing approaches, and validation frameworks that ensure consistent customer experiences across all Fiber products and capabilities.
• Lead cross-functional test planning and coordination across Product, Engineering, QA, Operations, and vendor organizations.
• Ensure complete test coverage across customer journeys, backend systems, APIs, platform integrations, hardware components, provisioning flows, and operational processes.
• Identify, assess, and mitigate quality risks proactively, leading risk assessments across system integrations, platform dependencies, hardware interactions, and third-party vendor solutions.
• Oversee E2E testing readiness, including test environments, test data, tooling, infrastructure, and execution planning.
• Drive continuous improvements in quality processes, coverage, and operational scalability through process improvements, automation strategies, and operational governance.
• Provide executive-level visibility into quality health, release readiness, testing progress, and key risks.
• Support and mentor E2E Test Leads by providing strategic direction, system-level oversight, and risk-based decision-making guidance.
• Drive a culture of quality excellence focused on customer experience outcomes.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or Business and 7 years of related work experience.
• Or, a combination of education and experience deemed equivalent.
• 7+ years of Quality Assurance, Quality Engineering, Test Management, or Product Quality experience.
• 5+ years leading large-scale cross-functional testing efforts spanning multiple systems, applications, and organizations.
• Strong understanding of SDLC, Agile delivery methodologies, release management, and quality governance.
• Experience supporting complex end-to-end customer journeys and enterprise platform integrations.
• Experience with test automation strategies, quality metrics, and release readiness frameworks.
• Experience leading quality strategy for large programs involving multiple product and engineering teams.
• Experience in Broadband, Fiber, Telecommunications, ISP, Networking, or Connected Home technologies preferred.
• Experience validating customer onboarding, provisioning, activation, service assurance, billing, and support workflows preferred.
• Experience working across internal and external vendor ecosystems preferred.
• Strong understanding of APIs, backend services, platform integrations, and distributed system architectures.