Principal AI Engineer, Chatbot Development

About the role

We are looking for a Principal AI Engineer to lead the architecture and deployment of large-scale, LLM-powered conversational Chatbot systems serving both enterprise and consumer use cases. This is a hands-on technical role focused on building intelligent, autonomous chatbot systems operating in real-time crypto environments. You will define the technical vision and own end-to-end delivery of production-grade conversational AI platforms.

Responsibilities

• Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases.
• Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization.
• Design multi-level intent routing, classifier training, and fallback strategies.
• Build dialogue quality evaluation systems.
• Drive automated bad-case discovery, A/B testing, and continuous iteration loops.
• Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.

Requirements

• PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience.
• Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies.
• Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments.
• Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation.
• Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.).
• Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.

Qualifications

• Nice to haves include experience in top-tier AI labs or Tech industry leaders, experience in high-frequency trading, fintech, Web3, or crypto platforms, and experience in startups or research-intensive environments.

Skills

• Experience in developing and deploying large-scale conversational products.
• Expertise in designing and implementing multi-level intent routing and classifier training.
• Knowledge in building and evaluating dialogue quality systems.
• Proficiency in automated bad-case discovery, A/B testing, and continuous iteration loops.

Benefits

The salary range for this position is $250,444.00 to $375,666.00. The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered.

Pay

The salary range for this position is $250,444.00 to $375,666.00. The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location.

Schedule

Not specified.

Benefits

Not specified.

Skills

• Experience in developing and deploying large-scale conversational products.
• Expertise in designing and implementing multi-level intent routing and classifier training.
• Knowledge in building and evaluating dialogue quality systems.
• Proficiency in automated bad-case discovery, A/B testing, and continuous iteration loops.

Commute

Not specified.

Company Info

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Equal Opportunity Employer

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.