Principal Advisor, AI Partnerships

About Your Role

You will lead third-party partner intake, evaluation, onboarding, and governance for the Agent Marketplace, helping financial institutions and merchants access AI-powered agents across front-, middle-, and back-office experiences. You will work across product, partnerships, risk, legal, compliance, security, and engineering to build a scalable onboarding model that supports innovation while maintaining enterprise-grade controls, regulatory alignment, and platform integrity.

What You'll Do

• Lead the end-to-end intake, evaluation, onboarding, and governance process for third-party vendors building AI-powered agents for the Agent Marketplace.
• Define and operationalize a risk-tiered partner onboarding model that balances speed, platform scalability, regulatory expectations, and enterprise control requirements.
• Partner with product, engineering, legal, compliance, risk, security, and business stakeholders to establish onboarding standards, review criteria, and approval workflows.
• Evaluate prospective partners based on strategic fit, technical readiness, operational maturity, risk profile, and alignment with platform requirements.
• Build governance frameworks for ongoing partner oversight, including monitoring requirements, escalation paths, issue management, and policy adherence.
• Develop intake processes, documentation standards, decision frameworks, and lifecycle controls that support repeatable partner onboarding at scale.
• Collaborate with platform and marketplace teams to align third-party agent enablement with product strategy, commercialization goals, and client needs.
• Present partner recommendations, onboarding status, and risk considerations to senior leadership and cross-functional stakeholders to support timely decision-making.
• Identify process gaps, control improvements, and ecosystem opportunities that strengthen the Agent Marketplace operating model and partner experience.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience You'll Need To Have

• 8+ years of experience in partnerships, product management, vendor management, fintech strategy, risk operations, or a related function supporting technology platforms or regulated environments.
• 8+ years of experience evaluating and onboarding third-party vendors, technology partners, or platform participants using structured governance, due diligence, and operational review processes.
• 8+ years of experience working across legal, compliance, risk, security, product, and engineering teams in financial services, fintech, payments, banking technology, or a similarly regulated industry.
• 8+ years of experience building or improving operating models, controls, or cross-functional processes that support scalable platform growth and risk management.
• Experience assessing partner capabilities in artificial intelligence, automation, software platforms, application programming interfaces, or related technology ecosystems.
• Experience presenting complex partnership, governance, and risk recommendations to senior leaders and executive stakeholders.
• Bachelor's Degree in business, technology, finance, public policy, or a related field, or equivalent combination of education, related experience and/or military experience.

Experience That Would Be Great To Have

• Experience with AI agent ecosystems, marketplace platforms, or developer platforms.
• Experience supporting third-party risk management, model governance, regulatory compliance, or enterprise control frameworks.
• Experience in banking, merchant acquiring, or financial institution technology environments.
• Experience defining operating models for platform productization, ecosystem expansion, or partner lifecycle governance.

How You'll Work

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel: This role requires occasional travel (up to 10%).

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Pay

Salary range: $183,000.00 - $276,000.00. These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.