Principal Account Partner

Key Responsibilities

• Spend time with customer leadership to deeply understand their goals, incentives, and how they measure success, and take a hard stake on what real value looks like for the stakeholders who matter.
• Revisit the value thesis when customer goals shift, leadership changes, or scope changes.
• Monitor outcomes against what was sold and usage against contracted volume, run the ROI analysis.
• When an account isn't on track, diagnose the cause, drive the right internal team to act, and hold the bar on priority and on what "done" means.
• Own QBRs, executive syncs, and customer leadership presentations, and renewal conversations - all carried by rigorous ROI framing and executive-grade storytelling.
• Be the voice of the customer internally, partnering with Sales, Solutions, Product, and Engineering so our most strategic customers' needs shape what we build.
• Develop the expansion thesis across the customer's journey, build the case, and bring it to customer leadership and owning whether the account grows.
• Serve as the permanent relationship holder for the account's full lifecycle, from deployment through renewal and expansion.
• Travel on-site as needed to deepen relationships, accelerate adoption, and drive strategic partnership goals.

Qualifications

• 3-6 years+ of experience in healthcare consulting, healthcare operations, or a directly related enterprise customer-facing role in SaaS, AI-native software, or HealthTech.
• Experience working inside or alongside complex provider organizations - you understand how health systems, clinical practices, and provider groups make decisions and measure success.
• Experience owning enterprise-level relationships - you've navigated multi-stakeholder environments, presented to executive leadership, and driven outcomes that required organizational change.
• Exceptional written and verbal communication, with strong executive-level storytelling skills.
• Highly analytical and detail-oriented, with experience translating data into clear recommendations.
• Experience building polished, metrics-driven presentations and client-facing materials.
• Systems thinker - you don't just solve the problem in front of you, you build the process so it doesn't happen again.
• High ownership mindset and excitement to drive real customer outcomes in a fast-paced, cross-functional environment.
• Willing to travel as needed.