Principal, Account Management - Medicaid Fee-For-Service

About the role

MedImpact Healthcare Systems, Inc. is looking for an extraordinary person to join our team! This is an internal and external client-facing position that requires excellent customer service skills and interpersonal communication skills.

Responsibilities

• Manages an Account Team and the development of state-specific business plans focused on the State program’s goals, performance expectations, growth in membership and objectives.
• Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers.
• Provides direction and management over Key teams to monitor the quality of products and services being offered to the State.
• Collaborates with leaders in Operations, IT, Health Services, sales and the other Directors of Account Management to create and improve processes to better serve the client.
• Resolves escalated issues, while ensuring ongoing issues are resolved expeditiously.
• Completes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.).
• Provides regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficiencies.
• Proactively identifies and recommends solutions for client and operational improvements.

Qualifications

• BA/BS Degree; 8+ years related experience and 8+ years of SME in respective area(s); (or equivalent combination of education and experience) with at least 4+ years leading individual contributors and leaders of leaders; which may be substituted with an appropriate mix of leadership experience and 5 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (VP+ level) that must completed within 12 months in new position.
• Intermediate to advanced computer skills; proficient with MS Office/Outlook and the use of databases.
• Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management required; Knowledge of healthcare products and contracts preferred; Consultative selling and negotiation skills; Demonstrated experience creating and delivering presentations using; Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required; Good interpersonal skills, excellent communication, writing and presentation skills.