Principal, Account Management

About the role

MedImpact Healthcare Systems, Inc. is looking for an extraordinary person to join their team! This position is Exempt and based in Tennessee.

Responsibilities

• Serve as the executive lead and primary point of contact for State Medicaid PBA programs
• Ensure all activities comply with local, state, and federal laws, including Medicaid regulations and contractual obligations
• Supervise account structure, staffing plans, and performance metrics for the Account Team
• Provide state and federal Medicaid-specific guidance to assigned Account Team to execute account strategies
• Manage day-to-day Contract requirements and Contractor’s services for assigned state PBA Programs
• Act as strategic liaison to align efforts with senior leadership
• Oversee defining and creating go to market training of all Account employees to ensure consistent best practices for client presentations and communication of KPIs during quarterly/annual client engagements across all lines of business
• Maintain contract performance metrics, pricing compliance, rebate mechanisms, and overall financial health
• Empower internal parties to build and maintain lasting client partnerships through interactions with consultants and clients
• Develop and implement long-term strategies to maximize formulary access, reimbursement, and contract performance
• Support and enforce all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary
• Collaborate closely with key internal leadership contacts on special projects as assigned
• Enhance and ensure access to appropriate resources, empowering Account Executives to operate efficiently and effectively to improve services to all clients
• Represent the Account Management Department in interdepartmental meetings and committees
• Establish and maintain relationships with key department leaders to ensure successful interdepartmental interactions
• Participate in cross-departmental programs and products aimed at generating additional revenue and/or improving services to client health plans
• Manage assigned staff in the segment area
• Plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems

Qualifications

• Bachelor’s degree (Masters preferred) and ten plus (10+) years’ subject matter expert-level experience in the position duties listed; or equivalent combination of education and experience required
• Intermediate to advanced computer skills; proficient with MS Office/Outlook and client databases
• Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management required; knowledge of healthcare products and contracts preferred
• Consultative selling and negotiation skills; Demonstrated experience creating and delivering client presentations using; Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required; Good interpersonal skills, excellent communication, writing and presentation skills essential
• Outstanding knowledge of the health benefits arena, preferably in pharmacy benefits management “PBM” or other managed healthcare services to national and regional managed care organizations, insurance companies, and other health related entities