Principal, Account Management

We need to output HTML fragment with sections only if real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to extract content. Given posting: includes Exemption Status, Pay scale, note about pay not reflective, not eligible for sponsorship. Then "Why join MedImpact?" paragraph. Then "Summary Job Description" paragraph. Then "Essential Duties and Responsibilities include the following." then a list of duties (many sentences). Then "Supervisory Responsibilities" paragraph. Then "Client Responsibilities" paragraph. Then "Qualifications" heading with subparts: Education And/or Experience, Computer Skills, Certificates..., Other Skills..., Reasoning Ability, Mathematical Skills, Language Skills, Competencies (list). Then "Physical Demands", "Work Environment", "Work Location", "Working Hours", "Travel", "The Perks" list (benefits). Then some boilerplate about EEO etc to remove. We need to map to sections: About the role (maybe the summary/job description?), Responsibilities (essential duties + supervisory + client?), Requirements (maybe qualifications?), Qualifications (maybe education/experience?), Skills (maybe computer skills, other skills, competencies?), Benefits (the perks list), Pay (pay scale), Schedule (working hours? maybe schedule includes working hours and travel? but schedule section only if posting actually states them. It does state Working Hours and Travel. Could treat as Schedule? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Schedule section for working hours and travel. Pay section for pay scale. Benefits section for perks. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, disclaimer, etc. We must preserve all substantive info. We need to decide what goes where. About the role: Could be the summary job description paragraph: "The Principal, Account Management provides proactive and strategic support to a state client as well as manages products produced by a team of clinical and operational staff including Finance, Implementation, Call Center and Business Operations. Works to ensure compliance with the terms and conditions of the Agreement and oversees program requirements, standards, policies, and performance. Coordinates and oversees program activities for Regulatory, Corrective Action Plans and Monitoring, and audit support. This role ensures consistent customer satisfaction, delivering successful projects, building and maintaining solid business relationships and successfully executing the delivery of additional revenue to MedImpact." That seems appropriate. Responsibilities: Could combine Essential Duties and Responsibilities list, Supervisory Responsibilities, Client Responsibilities. But we might separate? The instruction: Use

• for any list of duties/requirements/benefits. So we can make a list for essential duties. Supervisory and client responsibilities could be paragraphs under Responsibilities as well. Requirements: Might be the qualifications section? But we also have Qualifications heading separate. The instruction list includes both Requirements and Qualifications as possible headings. We need to decide which to use. Perhaps Requirements for mandatory qualifications (education/experience, computer skills, certificates). Qualifications for preferred skills/competencies. But we need to avoid thin sections. Let's think. We have: Education And/or Experience, Computer Skills, Certificates..., Other Skills And Abilities, Reasoning Ability, Mathematical Skills, Language Skills, Competencies (list). That's a lot. Could group into Requirements (education/experience, computer skills, certificates) and Skills (other skills, reasoning, math, language, competencies). Benefits: The Perks list. Pay: Pay scale. Schedule: Working Hours and Travel. About the role: summary. We must not create sections with filler like "not specified". All sections we create must have real content. Let's extract content precisely. Pay scale: "$114,622 - $160,472 - $206,321". Also note about pay scale not reflective etc. We should include that note? It's substantive. So include that sentence. Benefits list: "Medical / Dental / Vision / Wellness ProgramsPaid Time Off / Company Paid HolidaysIncentive Compensation401K with Company matchLife and Disability InsuranceTuition ReimbursementEmployee Referral Bonus". It's a bit jammed; we need to split into items. Probably each separated by slash or no space. We'll parse: Medical / Dental / Vision / Wellness Programs, Paid Time Off / Company Paid Holidays, Incentive Compensation, 401K with Company match, Life and Disability Insurance, Tuition Reimbursement, Employee Referral Bonus. We'll make
  • each. Working Hours: "This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonably meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, at weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm." Travel: "This position requires domestic travel of up to 25% of the time." We'll combine into Schedule section with both paragraphs. Now Essential Duties list: Many sentences each starting with a verb. We'll extract each bullet. List: - Manages an Account Team and the development of state-specific business plans focused on the State program’s goals, performance expectations, growth in membership and objectives. - Ensures that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers. - Provides direction and management over Key teams to monitor the quality of products and services being offerred to the State. - Coordinates training of new staff members and provides on-going coaching to existing Account Management teams. - Utilizes project management skills to track milestones and deliverables, timely recognition/notification of risk indicators and provide regular status updates to Leadership internally/externally. - Optimizes potential for sustainable growth and profitability. - Identifies and aligns required resources to achieve business goals in book-of-business. - Develop and maintain solid business relationships with assigned contacts at the State, including pharmacy director(s), executive and key decision-maker levels. - Researches and analyzes trends and competitive practices to ensure the State’s strategy is placed in context of program requirements, industry and marketplace demands. - Monitors service continuum including proactive and reactive components. - Resolves escalated issues, while ensuring ongoing issues are resolved expeditiously. - Performs 360o review of performance on account, from operational service delivery to relationship management. - Identifies gaps and sources of corrective action to ensure milestones are met. - Collaborates with leaders in Operations, IT, Health Services, sales and the other Directors of Account Management to create and improve processes to better serve the client. - Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences. - Reports on performance measures, performance guarantees, and client initiatives. - Takes accountability for expeditious resolution of adjudication configuration issues identified. - Completes special projects as assigned (such as leading workgroups, overseeing projects/development of new system functionality, mentoring/training staff, etc.) - Provides regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficiencies. - Proactively identifies and recommends solutions for client and operational improvements. We'll make
    • each. Supervisory Responsibilities paragraph: "Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary." Client Responsibilities paragraph: "This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients." We could incorporate these under Responsibilities as paragraphs after the list. Now Requirements: Education And/or Experience, Computer Skills, Certificates..., maybe also "Other Skills And Abilities"? But we have Skills section for other skills. Let's define: Requirements: - Education And/or Experience: "BA/BS Degree; 8+ years related experience and 8+ years of SME in respective area(s); (or equivalent combination of education and experience) with at least 4+ years leading individual contributors and leaders of leaders; which may be substituted with an appropriate mix of leadership experience and 5 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (VP+ level) that must completed within 12 months in new position." - Computer Skills: "Intermediate to advanced computer skills; proficient with MS Office/Outlook and the use of databases." - Certificates, Licenses, Registrations: "None required" We could also include "Other Skills And Abilities" under Skills. Skills: - Other Skills And Abilities: "Working knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management required; Knowledge of healthcare products and contracts preferred; Consultative selling and negotiation skills; Demonstrated experience creating and delivering presentations using; Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required; Good interpersonal skills, excellent communication, writing and presentation skills" - Reasoning Ability: "Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form." - Mathematical Skills: "Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance." - Language Skills: "Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization." - Competencies: list: "Business Acumen, Directing Others, Organizational Agility, Conflict Management, Drive for Results, Political Savvy, Customer Focus, Innovation Management, Strategic Agility, Decision Quality, Managerial Courage" We'll make
      • for each competency. Now Benefits: list as earlier. Pay: include pay scale and note. Schedule: include Working Hours and Travel paragraphs. Now About the role: summary paragraph. We must not include boilerplate like Exemption Status? Actually Exemption Status is part of posting but not a section heading; we could include it in a short paragraph maybe under About the role? But the instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

        or drop it. Exemption Status is metadata; we could include a short paragraph at top maybe. But we have About the role section already; we could prepend a short paragraph with Exemption Status and note about sponsorship? However the instruction says "Prefer a few substantive sections over many thin ones." So maybe we incorporate Exemption Status and sponsorship note into About the role paragraph or a small

        before sections. But we must not create a heading for it. We'll add a

        with that info before the first heading. Thus output:

        Exemption Status: Exempt. This position is not eligible for sponsorship.

        then

        About the role

        ...summary...

        then

        Responsibilities

        ...essential duties...

        Supervisory Responsibilities: ...